Strategic Account Manager
Full Time, NYC
As a Strategic Account Manager, you’ll be the primary point of contact for managed accounts, including some of the most popular app makers on the App Store and Google Play, helping to ensure our members are getting the most out of Appfigures, building long-term relationships, and driving revenue growth through retention. In this position you’ll be working with our sales, support, and product teams.
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What you'll do here:
- Serve as the lead point of contact for all managed accounts matters and cultivate trusted advisor relationships with our members as well as their stakeholders.
- Develop clear understanding of customer business models and use cases; analyzing customer data and developing strategies to improve customer retention and increase revenue.
- Increase user retention by ensuring that members are aware and familiar with our solutions, including onboarding, ongoing training, etc.
- Stay up to date on new features and get members excited about upcoming announcements.
- Work closely with sales and customer support to identify opportunities for upselling and developing new business with existing customers.
- Manage inbound sales opportunities from discovery calls to customized demos, and presentations.
- Perform annual account reviews, audits with users to help them get the maximum value out of Appfigures.
What we’re looking for:
- At least 2-3 years of account management (or similar) experience working with a SaaS/analytics product or in mobile.
- Experience working in with data and analytics - doesn’t shy away from diving into the numbers
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Strong Communication skills.
Even better:
- Familiar with CRM software (e.g. Salesforce, Hubspot, Pipedrive)
- Proficient with spreadsheets software (excel, Google Sheets)
- Experience with mobile-first companies
Benefits
- Excellent medical, dental, and vision plans
- 401K
- Plenty of paid time off
- Excellent gear
- Pre-tax benefits, subsidized gym memberships, and more
- A dynamic work environment with a flexible work schedule
- Company sponsored outings
