Company Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
Job Description
Responsibilities:
- Work with assigned sales executives providing support with quotations, orders and CRM related duties.
- Provide onsite support for all remote Sales Executives when needed including receiving and hosting customers at the lab, following up on action items with Department Managers, and other duties as requested.
- Follow up with customers and prospects on inquires and prepared proposals.
- Customer Service support including data entry, project set up, updating CRM, new vendor/accounts processing.
- Maintain & update Dynamics, CRM, Salesforce (OR OTHER) database.
- Adding customer companies/contact’s information to database.
- Ensure that all information input during request for quote processing is accurate and all relevant fields are completed.
- Maintain relevant notes that pertain to a project or opportunity. This includes correspondence/communication between personnel and correspondence/communication between Project Coordinator (PC) and the customer.
- Support project coordination team to maintain existing customer accounts to ensure customer satisfaction with prompt and courteous service.
- Follow up promptly on completed projects as requested by project coordinator to receive customer feedback and next opportunities. Provide feedback from customers to Sales Executives, Department Managers, and leadership team as needed.
- Outbound calling and emailing from data bases as directed by Sales Manager, re-engagement with passive accounts.
- Interdepartmental support of company sponsored events or miscellaneous administrative tasks.
- Other duties as assigned.
Qualifications
- This is a high profile position that requires interactions with sales and project coordination team.
- This position requires excellent organizational and interpersonal skills.
- The candidate must be able to work well and communicate effectively with all levels of management and staff as a team member and be able to work independently with minimal supervision.
- Must perform well under pressure in a fast paced environment.
- This position requires initiative, judgment and professionalism, and skill in composing a variety of written and electronic materials.
- The candidate should have excellent computer skill and superior proficiency at Microsoft Office applications (Work, Outlook, Excel, and Visio) and Internet Explorer.
Additional Information
What we offer:
- Excellent full time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
