Aescape is looking for a Partner Success Manager, who will be on the ground supporting our early partners with the launch, support, and execution of the Aescape experience within their business and to their clients. Our partners are leaders in the wellness and fitness space, such as Equinox, Remedy Place, and the Lotte Palace Hotel. Working side by side with Aescape’s Account Management team, you will serve as an extension of our partner attendants who are utilizing the Aescape Table as one of their offerings. If this sounds like you, we’d love to hear from you!
This role is a 3-month project based out of New York, NY.
Aescape is the NY-based lifestyle robotics company redefining self-care.
We announced the world's first commercially available, fully automated AI-powered massage experience with Equinox in March — and this is only the beginning. We are in a period of rapid growth, launching our category-transforming product throughout 2024 with global leaders in hospitality, wellness, sports and fitness.
Backed by $85M in funding from investors like Valor Equity Partners (an early investor in Tesla and SpaceX), we've assembled a team of top talent across connected hardware and fitness from industry giants like Amazon, Apple, Peloton, Tonal, Uber and more to bring people and robotics together for better living.
In less than 48 hours since announcing our launch and partnership, publications like WIRED, Fast Company, Popular Science, Sports Business Journal, Fortune and Now This News have covered our news, with remarkable enthusiasm.
What You’ll Do
Technical Support and Partner Experience
Partner with the account management team to understand what Partner Location(s) locally you will be working to support.
Provide in person on the ground help to Partner Attendants as the greet, onboard, and check-in members for their Aescape Massage.
Serve as the first line of defense if there are issues or errors, working with Aescape’s support team and troubleshooting on behalf of and with partner attendants.
Cultivate strong relationships within our partners to help us deliver a fully white glove experience end to end.
Problem Solving and Adaptability
Lead with empathy, managing conflict and high-pressure situations with a solution-oriented mindset.
Embrace and manage change, adapting swiftly to new processes and keeping your team and studio dynamic and future-ready.
What You’ll Bring
3+ years of retail management experience, preferably within the retail, hospitality, or health and wellness industry.
Superior customer service and hospitality skills.
Excellent communication skills with team members, clients, and senior management.
Ability to work weekends, evenings, and holidays as needed in person.
What’s In It For You
Join a trailblazing tech company set to revolutionize multiple industries.
Free massages in our NY and SF offices!
An environment that empowers individuals, emboldens teams, and rewards achievement.
Hours: Approximately 40 hours a week, depending on weekly priorities.
The salary for the role is $20.00/hour
Begin Your Aescape Career Journey
At Aescape, we're on a mission to redefine self-care for a better world, and we're seeking trailblazers to join us on this journey. We're inspired by individuals who are passionate, driven, and eager to learn. We value diverse perspectives and resourceful, determined individuals who are committed to making a difference. At Aescape, we empower people to reach their full potential, just as our product empowers better living. If you're ready to innovate, create, and make a meaningful impact, we want you on our team.
YOUR JOURNEY. YOUR AESCAPE.
