Account Manager – Programmatic Advertising
Location: Bangalore | Shift: US working hours
About Jivox
Jivox is a personalized commerce marketing platform for commerce media. Its flagship IQ DaVinci enables retailers and advertisers to launch self-service commerce media campaigns in under 5 minutes, helping them to achieve scale using pre-approved templates, AI-driven automation, and first-party data. IQ DaVinci increases sales by easily activating data across multiple commerce media networks and channels (display, social, video/CTV) with a unified workflow on a single platform. Built on powerful, patented Dynamic Creative Optimization (DCO) technology, IQ DaVinci drives hyper personalization using real-time product and offer feeds and delivers closed loop measurement and attribution via built-in analytics. Jivox is trusted by retailers and brand leaders that include Giant Eagle, Stop-n-Shop and Unilever.
Job Responsibilities
As a core member of the Jivox Client Services team, the candidate will be responsible for managing campaigns, which include day-to-day operations, client deliverables, relationship management and issue resolution.
- Responsible for all production and relationship management aspects of tier 2 and tier 3 client business, including both publisher and agency clients.
- Manages all day-to-day campaign deliverables and client communication.
- Train clients on new Jivox platform ad types, features and functionality in an effort to organically grow revenue through client satisfaction and retention.
- Works cross-functionally with other members of the Client Services team, Creative services, Quality Assurance, various Technical/Adops Support and Engineering teams to initiate campaign work and identify challenges, timelines, solutions in order to deliver high quality service/product to client.
- Assist with maintaining exceptional client relationships with existing agencies and clients.
- Creates end-to-end campaign timelines and milestone dates and communicates expectations and any changes in status from the original expectations to all interested parties.
- Prepares and submits creative build and organizes/submits tasks to be completed through internal tools.
- Cross-checks creative assets to guarantee compliance with publisher specifications.
- Reviews media plans and 3rd party tracking.
- Distributes ad tags and works with clients to successfully launch campaigns.
- Responds to live campaign issues and coordinates with appropriate parties to fix.
- Conducts post-launch reporting analysis and follows up on ad tags that have not been set live.
- Understands operational processes and helps manage client expectations appropriately with respect to various turn around times for all aspects of production, creative, QA and trafficking processes.
- Work with Sales to offer relevant insights as it pertains pre/mid/post campaign analysis.
- Business reviews and/or feedback meetings with client contacts on periodic basis.
Job Requirements
Jivox is seeking an experienced, enthusiastic, strategic, self-motivated Account Manager to join our team.
Must Have
- Passionate about online business, e-commerce and sales
- Must have managed global clients along with owning up their individual performance goals
- Advanced computer literacy especially in Microsoft Office applications – Excel, Access, Word and PowerPoint
- An understanding of Programmatic, interactive media, the advertising industry and knowledge of emerging technologies, including rich media, ad servers, impression verification services, and other key industry technologies.
- Knowledge of display, mobile and video technologies along with social media a plus.
- Excellent and effective communication skills.
- Excellent interpersonal skills.
- Be flexible and approachable at all times.
Good To Have
- Hands on campaign management experience, preferably in an agency environment
- Passion for online advertising and a track record of delivering outstanding results
- Demonstrated high attention to detail and proven ability to manage multiple, competing priorities simultaneously
Education & Business Experience
- Bachelor’s or Post graduate Degree (MBA) in a business discipline
- 1 to 5 years of experience
How To Apply
Qualified candidates are encouraged to submit their resume in Word or PDF format to [email protected] with the job description in the email subject line.
Jivox is an Equal Opportunity Employer (EOE)
