At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?
We are seeking a talented and experienced Technical Success Manager for the Americas Customer Success team. In this role, you will oversee the activities which include helping our customers adopt our multiple products and being the customer voice for internal teams which will include Support teams globally, Product managers, R&D teams, Sales, and Marketing.
As a Technical Success Manager in JFrog, you will...
- Manage day-to-day interactions with customers, providing technical guidance, best practices, and support for executing the customer journey map to drive value.
- Monitor customer health, assist in solving technical challenges, and manage first-level escalations and incidents to ensure smooth operations and customer satisfaction.
- Build trusted advisor relationships with customer technical teams, promoting adoption of JFrog products and driving increased usage of key platform features.
- Collaborate with internal teams (Sales, Product, Solution Engineering, Training) and external stakeholders to maintain Success Plans with clear metrics, addressing customer needs and driving ROI.
- Execute customer success plans, engage in regular meeting cadences, and monitor customer ecosystem experience through tools like MyJFrog, JIRA, and case management systems.
- Identify risks and provide technical advocacy to ensure customers receive exceptional value from the JFrog platform.
- Maintain deep product knowledge, stay up-to-date with CI/CD technology trends, and ensure effective communication across departments to resolve customer feedback and maximize retention.
To be a Technical Success Manager in JFrog you need...
- Bachelor's degree in Computer Science or Computer Engineering (or equivalent) with 4+ years of experience as a Customer Success Manager or Technical Account Manager in an Enterprise software company.
- Customer-facing experience, including crisis and priority management for both inbound and outbound communications, with a focus on international enterprise customers.
- Proficient in Java or another programming language (e.g., Ruby, Python, Groovy, GO) and experienced with dockerized applications (Kubernetes a plus).
- Knowledge of DevOps and DevSecOps practices with a familiarity with Continuous Deployment and Delivery tools (e.g., Chef, Puppet, Ansible) and Continuous Integration tools (e.g., Jenkins, Artifactory, Maven, Docker) is highly desirable.
- Strong analytical, problem-solving, and interpersonal skills with a customer-oriented mindset, and excellent English communication (written and verbal).
- Willingness to work weekends and holidays on occasion, with a commitment to continuous learning and personal growth
WHAT JFROG CAN OFFER…
- At JFrog, base salary is only one component of our compensation package.
- This position is ONLY open to remote candidates outside commuting distance to Atlanta or the Sunnyvale .
- This position has a base salary range between $130,000 to $150,000. Base salary will be based on your skills, qualifications, experience, and location.
- This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
- JFrog provides employees with comprehensive benefits including medical, dental, vision, retirement, wellness, and much more!
JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.