Eaton’s EPG CHD MTL Measurement Technology Limited division is currently seeking a Inside Sales Customer Service Representative. This role is based in Houston, TX.
As the electrical industry's global leader for explosion proof and hazardous environments, Eaton’s Crouse-Hinds Business is constantly pushing forward and looking ahead, advancing electrical and instrumentation products in new and innovative ways. Eaton's Crouse-Hinds Business manufactures over 100,000 products for NEC and IEC applications, including: conduit fittings and cable glands, industrial control and electrical apparatus, enclosures, industrial luminaires (including LED), plugs and receptacles, drilling and marine products, commercial construction, and solar solutions. The Houston, TX site is the home of a variety of family products all explosion-proof, with a focus on LED lighting fixtures and control panels. With 50 employees onsite, this plant is an excellent stepping stone into the organization, as it places a high value on talented professionals who are focused on problem solving and efficiency and looking to grow within the plant and Eaton as a whole.
The expected annual salary range for this role is $43492.8 - $63789.44 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you’ll do:
Provide sales support for Eaton HAC / MTL customers including channel partners, drive sales activity and provide all forms of pre and post order support. The position entails the use of SAP and Order Center to facilitate order status and will require working with plant personnel to address product questions, issues and shipment status. Manage day-to-day shipping support for the HAC Group through Domestic and International shipping, invoicing, returns, delivery schedules and order updates. Provide customer support on orders and shipping to meet customers’ expectations.
In this role you will:
- Receive and respond to incoming telephone calls regarding technical help, product application and selection, pricing and standard terms and conditions pertaining to the sale of the products.
- Evaluate all calls and develop sales leads for the outside sales representative assisting with quotations support if needed.
- Manage Inventory while keeping warehouse clean and safe, and take leadership as “Quality Control” as it relates to shipping requirements and customer satisfaction
- Liaison and co-ordination with HAC / MTL UK internal departments and other Eaton business unit’s entities to ensure accurate information is delivered to the customer on their orders
- Handles all Compliance with Syracuse for shipments (HTS, AES filing, documentation etc.)
- Perform all end of month duties to recognize revenue (Invoicing and Walk the dock)
- Provide all documentation requested (Certificate of Conformance, Certificate of Origin)
- Be familiar with competitor's products and prices, and continuously increase knowledge of Eaton Crouse-Hinds products and their application advantages to customer needs.
- Perform other Duties as assigned, from order management related functions to shipping. (Urgent shipping requests, expedite requests, return requests, order entry and order cancellations.)
Qualifications:
Basic (Required) Qualifications:
- Two-year Associates degree from an accredited institution.
- Minimum of one (1) year of Inside Sales and Customer Service experience
- Must be legally authorized to work in the United States without company sponsorship.
- No relocation is offered for this position. All candidates must currently reside within 50 miles of Houston, TX to be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
Preferred Qualifications:
- Bachelors’ degree
- Experience with SAP
- Ability to work in a high volume, team-based environment and possess strong organizational skills.
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You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
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We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
