Company
Rebag, the ultimate destination for buying and selling the most coveted designer handbags and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale experience smooth and clutter-free.
Since its inception, Rebag has catered to a rapidly growing segment of consumers who are exploring ownership of luxury goods in a sustainable and affordable way. The company operates online and in stores, with locations in Los Angeles, New York, Miami, and Connecticut. Founded in 2014 by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink and FJLabs, and has raised over $100m in funding to date. In 2020, Rebag was named one of Fast Company’s Most Innovative Companies. Rebag has been featured in the New York Times, Business of Fashion, VOGUE, TechCrunch and more.
Job Overview:
At Rebag, our Seasonal Customer Experience Specialists deliver a memorable educational, immersive, and exciting experience to all of our current and future clients. They are our brand ambassadors of Rebag's C.L.A.I.R. technology suite, supporting our values to be a best-in-class luxury resale business by creating memorable experiences for our clients.
As a Seasonal Customer Experience Specialist, you will support customers from the moment they walk into our boutiques to learn about Rebag and the value of their one-loved items. Rebag is a leading force that powers the resale industry with the most innovative technology ever created, and you will help deliver an equally innovative store experience.
Job Responsibilities
- Maintain the highest degree of customer service to effectively communicate and provide an elevated customer experience.
- Strive to meet/exceed personal, category and store sales goals and KPIs.
- Collect client data and effectively build client relationships to support new client acquisition, and retention.
- Act as a brand ambassador representing all that Rebag stands for, offering the highest level of customer service, aiming to delight and surprise.
- Communicating product and customer feedback to the management team.
- Support all company initiatives as they relate to product launches, client service and selling.
- Participate in regular training/meeting sessions as needed on product knowledge and new arrivals.
- Build upon your strong knowledge of trends and designers/brands.
- Ensure store visual merchandising standards are met and maintained.
- Responsible in stock operations, processing and properly handling online purchase orders.
- Adhere to company policies and procedures at all times.
- Maintain all practices, policies and systems as specified by the Rebag Bar philosophy
- Perform store maintenance functions as needed or assigned.
- Able to multi-task and coordinate efficiently.
- Be flexible with working hours and efficiently deal with any additional ad hoc requests.
Requirements
- Team-oriented and possesses the ability to work cross-functionally with other groups.
- Strong organization, prioritization and time management skills; highly attentive to detail.
- Ability to work across multiple systems.
- Enthusiastic and passionate about the changes in the resale industry.
- Relatable and conversationalist not afraid of getting to new faces
- Passion for Fashion and Sustainability
- Tech Savvy
- Self-starter who likes to enjoy a new challenge
- Ambitious and willing to achieve goals set forth and wanting to be best-in-class at all things you set your mind to
- Able to present a case study on the industry and what makes Rebag a leader in the Industry
- Lead by example at all times
- Comfortable standing on your feet for long periods of time
- Ability to work weekends and evenings
- Ability to lift a maximum of 40 lbs based on needs of the role.
- Legal right to work in the United States
This position is a temporary role. This ends on December 31st.
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