ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. We are a high growth, late stage startup with fantastic product-market fit, and trusted by more than 500 global brands like Cole Haan, Bloomin’ Brands, CVS Health, Louis Vuitton, Allbirds, and Under Armour. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally.
ServiceChannel is seeking a Director of Sales Operations to join our team. As the Director of Sales Operations, you will play a pivotal role in shaping our sales strategies and operational frameworks. You will be responsible for overseeing sales operations, enhancing sales force productivity, and refining our sales compensation strategy. Your collaborative efforts with sales, marketing, finance, and operations teams will be crucial in optimizing our sales processes and achieving our business objectives. Your expertise will help us maintain a competitive edge, improve sales effectiveness, and sustain long-term success.
Key Responsibilities:
· Sales Strategy Implementation: Responsible for implementing sales strategies that align with the business objectives. This includes setting sales goals, defining sales processes, and ensuring strategies are executed effectively across the sales team.
· Data Management and Analysis: Analyzes sales data and metrics to identify trends, forecast sales, and evaluate the performance of sales initiatives. Must have a solid understanding of TAM & SAM views that help inform strategic decisions.
· CRM Management: Role must ensure that the CRM is used effectively, maintaining data accuracy, and that the sales team is trained on how to use the system to track interactions and sales progress. ServiceChannel uses Salesforce.com, Clari, Salesloft, and 6Sense as the primary GTM tools.
· Sales and Territory Reporting: Assist Executive Leaders in Funnel Mgmt, QBR’s and other daily mgmt activities. Weekly reporting of weighted forecast, pipeline health, Operation Reviews and other Executive reporting are essential.
· Sales Process Optimization: Tasked with streamlining and optimizing the sales process. This involves identifying bottlenecks or inefficiencies and implementing solutions to improve sales productivity.
· Cross-Functional Collaboration: Work closely with other departments, such as marketing and customer support, to ensure a cohesive approach to customer acquisition and retention.
Qualifications:
· Proven experience in a global SAAS sales or sales operations role, demonstrating growth and accountability.
· Experience with Business Intelligence Platforms
· Independent work ethic with a strong sense of accountability, coupled with the ability to collaborate effectively across various functions.
· A passion for business intelligence, with a comprehensive understanding of sales processes and methodologies.
· Extensive experience with Salesforce.com and other sales operation tools.
· Analytical mindset, exceptional project management skills, and a results-driven approach.
· Excellent communication, presentation, and organizational skills, with meticulous attention to detail.
· Ability to handle confidential information with discretion.
· Proven track record in managing sales operations effectively.
Education and Experience:
· At least 5 years of relevant experience, with a strong preference for a background in DaaS and SaaS.
· Bachelor’s degree in business administration or a related field.
Work Location:
· This is a remote position in the U.S. with an expectation of 20% travel.
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
Fortive: For you, for us, for growth.
