At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?
We are seeking a talented and experienced Senior Technical Success Manager for the Americas Customer Success team. In this role, you will oversee the activities which include helping our customers adopt our multiple products and being the customer voice for internal teams which will include Support teams globally, Product managers, R&D teams, Sales, and Marketing.
As a Senior Technical Success Manager in JFrog, you will...
- Own the customer journey, driving satisfaction, adoption, and value realization of JFrog products.
- Collaborate with internal teams and external stakeholders to develop and maintain Success Plans addressing customer needs with measurable success metrics.
- Leverage case management systems (e.g., SFDC/JIRA) and strong analytical skills to assess and communicate the ROI of customer investments.
- Maintain product knowledge to guide customers toward success and increase adoption of key features, driving retention and growth.
- Deliver Business Reviews and act as a liaison between customers and senior management, ensuring effective communication and feedback loops.
- Partner with the JFrog Account Team to monitor customer health, recommend risk mitigation, and ensure renewal and expansion opportunities.
- Serve as a technical advisor, offering best practices, architecture design support, and staying updated on the latest CI/CD technology trends.
To be a Senior Technical Success Manager in JFrog you need...
- Bachelor's degree in Computer Science or Engineering (or equivalent) with 4+ years of experience as a Customer Success Manager or Technical Account Manager in an enterprise software environment.
- Strong customer-facing experience, including crisis and priority management, with a focus on supporting international enterprise customers and business-impacting products.
- Proficient in Java or another programming language (e.g., Ruby, Python, Groovy, GO) and knowledgeable in working with dockerized applications (Kubernetes a plus).
- Familiar with Continuous Deployment/Delivery tools (e.g., Chef, Puppet, Ansible) and Continuous Integration tools (e.g., Jenkins, Artifactory, Maven, Docker) with experience in software architecture design.
- Excellent analytical, problem-solving, and interpersonal skills, with strong verbal and written English communication.
- Willingness to work weekends and holidays when required, with a passion for continuous learning and staying up-to-date with industry trends.
WHAT JFROG CAN OFFER…
- At JFrog, base salary is only one component of our compensation package.
- This position has a base salary range between $165,000 to $180,000. Base salary will be based on your skills, qualifications, experience, and location.
- JFrog embraces hybrid work: 3 days in office / 2 days remote.
- This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
- JFrog provides employees with comprehensive benefits including medical, dental, vision, retirement, wellness, and much more!
JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.