As Director of Client Success, you will have client facing responsibilities in coordination with Client Success teammates, managing our most strategic clients while running the day-to-day operations for the Client Success team in our Connected Networks business. You will be responsible for developing processes and best practices in maintaining client relationships and ensuring our clients receive the highest possible return on investment and satisfaction from our suite of solutions and services.
If you are a natural leader with a passion for client success and a proven track record of delivering results, we encourage you to apply for this exciting opportunity to lead our Client Success team.
A day in the life!
You will be responsible for the following:
- Developing and acting on client communications and feedback communications to various functional departments—driving product, support, and service changes
- Developing deep understanding of churn and developing strategies resulting in increased retention and overall growth within our clients
- Serving as the expert on best practices and strategies
- Networking across an organization—establishing relationships with key decision makers
- Leading team to develop client programs, materials, processes, and best practices to ensure continued utilization, growth, and adoption
- Leveraging operational data to identify areas of client and business opportunities for improvement
- Developing success metrics, ROI, and leading indicators of growth and/or risk potential
- Developing and providing reporting to cross-functional areas and senior management
- Developing process in identifying at-risk clients and working cross-functionally to mitigate clients concerns
Do you have what it takes?
Required Qualifications:
- Bachelor’s degree in a related field
- 8-10 years of related experience
- 4-5 years people management experience
- Ability to travel up to 25%
- Experience with Account Management processes and procedures
Do you stand above the rest?
Preferred Qualifications:
- Experience working in or closely with large healthcare systems
- Experience with care coordination, case management, or population health
- Strong understanding and experience with Value Based Care concepts
Additional job expectations applicable to this position include:
- Willingness to work additional or irregular hours as needed
- Working in accordance with corporate and organizational security policies and procedures
- Performing other responsibilities as assigned
WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.
WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.
Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.
Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:
- Excellent medical, dental, and vision benefits
- Mental health benefits through TelaDoc
- Prescription drug coverage
- Generous paid time off, plus 13 paid holidays
- Paid parental leave
- 100% vested 401(K) retirement plans
- Educational assistance up to $2500 per year
