WellSky is seeking a Client Success Specialist to join our team. Client Success Specialists are responsible for executing strategic programs to improve client outcomes across our markets. This role will represent WellSky in developing relationships with our clients and facilitating partnerships. The CSS will ensure that our clients receive the highest possible return on investment and satisfaction from our suite of solutions and services.
A day in the life!
You will be responsible for the following:
- Engaging with clients in response to client requests for contract adjustments, seeking to understand their opportunities and navigating client partnerships and experiences with our solutions
- Creating positive client interactions during key milestones, adding value and guiding the client with WellSky engagements
- Understanding the full client lifecycle engagement expectations across WellSky’s business and operational teams, identifying opportunities for increased client alignment and partnering with client organizations to streamline client experiences maximizing long-term value
- Delivering improvements for core business KPIs, measuring engagement behaviors, client outcomes, value improvement, and business growth
Do you have what it takes?
Required Qualifications:
- Bachelor's degree in a related field
- 2-4 years related work
Do you stand above the rest?
Preferred Qualifications:
- Excellent communication and negotiation skills
- Great interpersonal skills, such as empathy and patience
- Effective conflict resolution skills
- Advanced organizational skills, such as time management
- Problem-solving skills, such as research and analysis
Additional job expectations applicable to this position include:
- Willingness to work additional or irregular hours as needed
- Working in accordance with corporate and organizational security policies and procedures
- Performing other responsibilities as assigned
WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.
WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.
Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.
Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:
- Excellent medical, dental, and vision benefits
- Mental health benefits through TelaDoc
- Prescription drug coverage
- Generous paid time off, plus 13 paid holidays
- Paid parental leave
- 100% vested 401(K) retirement plans
- Educational assistance up to $2500 per year