The Domestic Consignment Specialist, Field Support is responsible for managing implant and instrument retrievals for surgical cases to ensure our surgeon customers have a “Great Day in the O.R.” They enable the company to optimize cash flow performance by providing the highest levels of customer service through consistent policies, procedures, processes, reporting and accurate inventory tracking and optimization.
Key Responsibilities
- Manage implant and instrument retrievals for all orders when product cannot be supplied from Gainesville office for surgical cases; requires on-call support, crisis management and shipping coordination after-hours during the week and weekends.
- Document all retrieval activities and report results on a monthly basis to Team Leader.
- Serve as escalation contact for Inventory Services and the Loaner Program when they need assistance supporting miscellaneous retrieval efforts.
- Responsible for understanding and balancing Field Sales supply and demand issues of targeted and non-targeted customers with internal supply chain strategies.
- Carries out inventory optimization plans, Product Lifecycle programs, systems and audits for managing field inventory logistics to ensure customer requirements are met.
- Report results to Field Sales, Sales Management and Supply Chain Team as directed.
- Audit domestic field inventory to ensure optimization of corporate assets.
- Know and apply the Quality System and any appropriate Federal and International standards.
- Assist and support other employees, teams, and sales personnel as necessary.