Customer Success Manager
Description -Customer Success Project ManagerToday HP is a $50+ billion fortune 50 company with just under 50,000 employees worldwide across 190 countries. HP is about innovation; it's who we are and what we have been doing since 1939; we keep reinventing ourselves. Together we challenge convention, pushing each other to surprise the world.
We're searching for a highly qualified project manager to help us maintain our position as an innovative authority. The ideal candidate will have managed services experience and strong skills in developing and overseeing work plans. The project manager will also prepare and present updates regularly to relevant management channels, ensuring that our goals are achieved.
The role will operate within the T1 Customer Success team and its main objective will be to support the Global Services and Solution Global T1 teams in offering our customers the best possible experience.
As a CS PM, you will: - Lead or help in establishing and maintaining processes that will set new performance standards for the pursuit and customer success team.
- Understanding clients' main goals, finding the problem/solution for each project, managing timelines, managing client expectations, and interpreting their needs to work towards a successful outcome.
- Manage internal projects within the extended T1 team that will enable our customer facing teams to focus more on clients and make sure all internal processes are clearly communicated and understood.
- Work on automation, enabled by technology, to improve internal and external customer experience with a goal to make it frictionless.
- Develop and grow the relationships between the T1 pursuit and CSM team and other supporting organizations (OPS, WDS, Finance, Category, etc)
- Take part and sometimes lead customer escalations that portray to deliverables that are in our team's charter and coordinate or help other supporting roles in closing those escalations in due time.
- Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan.
Join us if you have: - Bachelor's or master's degree.
- 10 years of experience in outsourcing or 'as a services business.'
- Industry knowledge in a managed and digital workplace.
- Complex problem-solving skills.
- Strong communication skills.
- Strong Project Management skills.
- Fluent in English, other languages are a plus
- Strong attention skills and proven success in working with all levels of management
- Experience in coaching project team members to strengthen their abilities and skill sets
- Demonstrated broad knowledge of corporate policies, products, markets and processes, and an understanding of business management principles and practices.
- Eagerness to work in a growing business, open to new ideas and new approaches.
- The following attributes: focused, creative, and consistent
- Experience in Services and solutions (Managed Services for Print, Personal System & Collaboration) will be an asset.
About usWe are the re-inventors.
At HP we believe in the power of ideas and that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them, and to share them.
At HP we work across borders and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences, and perspectives they bring. This is how ideas and people grow.
We are looking for visionaries who are ready to make an impact on the way the world works. At HP the future is yours to create.
Thank you for taking the time to review our job, if you think it is a match to your experience and interests please apply today, we are eager to learn more about you!
Do you want to know more about us? Then click here to get more insight into our «HP Way» :
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As a standard part of our hiring process we conduct candidate screenings including CV and education checks.
Job -Sales
Schedule -Full time
Shift -No shift premium (United States of America)
Travel -Relocation -Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you'd like more information about HP's EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement