About PTC (NASDAQ: PTC)
PTC enables global manufacturers to realize double-digit impact with software solutions that enable them to accelerate product and service innovation, improve operational efficiency, and increase workforce productivity. In combination with an extensive partner network, PTC provides customers flexibility in how its technology can be deployed to drive digital transformation – on premises, in the cloud, or via its pure SaaS platform. At PTC, we don't just imagine a better world, we enable it.
Do you want to change the way we create our new interconnected world?
Are you passionate to drive the future of innovation?
If you’re curious, collaborative and motivated, then PTC is looking for you!
Your Team:
You will be part for the Service Management Team of PTC Cloud organization, part of PTC Customer Success Organization
Your team is composed of Service Managers distributed worldwide (Mostly North America and Romania, and some individuals in France, Germany and Japan
Your Impact:
You will be assigned to a set of PTC Cloud customers; your main customers are based in the Americas.
You will act as the client Point of Contact for escalations and all PTC Cloud needs
You will deliver state of the art Cloud Services to PTC Cloud customers by managing & executing a repeatable process
You will ensure that our client objectives will continue to be met in the future by building relationships with key customer executives & departmental managers and protecting existing portfolio
Together with our Cloud delivery organization you will ensure a smooth hand over between project mode and Post Go Live mode
Your Day-To-Day:
Ensure long term customer satisfaction with PTC Cloud through high Net Promoter Score (NPS), renewal and expansion
Establish & maintain relevant Governance Model with your customers, partners and the PTC eco-system to ensure smooth long-term partnership
Investigate & understand customers’ internal business processes to assist with their solution strategy long term to proactively anticipate their challenges
Perform recurrent Cloud Service Reviews
Coordinate internal & external eco-system to resolve any outstanding issues for your customers
Identify and cultivate new opportunities by making existing client base aware of new, emerging or existing technologies, demonstrate the value of these technologies and how they can affect positive results for the client
Your Skills and Knowledge:
Degree in Computer Science, Management Information Systems or a related field
7+ years of experience working directly with customers
Experience with PLM (Product Lifecyle Management) Software
US Citizenship is required for this role
Motivation & focus for client service/account management and for complex project lifecycle, project and sustain mode, build management & environment management
Soft skills to form strong relationships with customers at all levels
Ability to assess client requirements and identify issues to take appropriate preventative action
Experience in reporting & negotiation with Program Directors & Executives
ITIL background knowledge or certification is a bonus
Fluent in English, German or French being a bonus
PTC carefully considers a wide range of compensation factors, which may include the background and experience of all applicants, which can cause your compensation to vary. PTC anticipates the salary range for this position to be between $92,000– $115,000. The actual pay may be lower or higher depending on your skills, qualifications, experience, and location. Additionally, this role might be eligible for discretionary bonuses. Also, every PTC employee also has the opportunity to become a PTC shareholder, both through its stock grant programs or its employee share purchase program which allows employees to purchase PTC stock at a discount. We offer all kinds of ways to experience well-being, confidence, and satisfaction. Depending on your location, you will have the opportunity to participate in PTC’s benefit plans, including medical, dental and vision insurance, Paid Time Off and Sick Leave Policies, Tuition Reimbursement, 401K, flexible spending accounts, life insurance and disability coverage. Note: PTC benefits programs are subject to eligibility requirements.
At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.