Senior Solution EngineerApplication Deadline: 30 June 2024
Department: Solution Engineering
Employment Type: Permanent - Full Time
Location: United States
Reporting To: James McBain
DescriptionAbout The Solution Engineering & Pre-Sales TeamThe Fluent Commerce Solution Engineering (SE) team is responsible for supporting the commercial growth of the business. The team does this by harnessing the platform built by the Fluent Product Team and enhancing it to showcase the 'art of the possible' to clients & partners. Additionally, the team collaborates closely with other groups in the organisation to ensure the product roadmap remains relevant and competitive.
The team currently consists of a blend of client facing, business & technical focused members in US, UK and Australia HQ. The team is tasked with gathering client requirements and translating these into working solutions and prototypes using the Fluent platform. Continuous client and partner interaction allows the team to bring market feedback to HQ to validate and influence the product roadmap.
Position SummaryThe Solution Engineering (SE) team is looking for a strong candidate to work within the US team to support the commercial team across the Americas region. The successful candidate will be the primary owner of all Pre-Sales / SE work, with support from the existing global SE team and other key resources/teams across the business. This role is critical to the commercial growth and success of Fluent Commerce. It requires an experienced candidate who is self-sufficient, motivated by challenging high-pressure engagements and thrives on complex requirements.
Key Responsibilities:- Work closely with the US sales team to win client engagements.
- Demonstrate, present & effectively articulate Fluent Commerce value proposition to clients and partners - remotely and on-site.
- Evaluate business and technical client requirements into working solutions using Fluent Commerce technology.
- Collaborate with local partners to support a joint go-to-market strategy and project implementations.
- Ensure smooth hand-over from pre-sales to project delivery teams.
- Respond and co-ordinate the bid process for RFI/RFP/RFTs.
- Attend and represent Fluent Commerce at market events.
- Provide market feedback to internal product teams.
- Capture client requirements, market intelligence and partner feedback.
Skills, Knowledge & Expertise:- University level BA/BS (or MA/MS) or equivalent.
- 3-5 experience as a Solution Engineer, Pre-Sales Consultant or similar.
- Prior experience and sound knowledge of one or more of the following related industries: Order Management, Commerce, Fulfilment, Logistics, Store Operations, Retail.
- Ability to present and articulate technology solutions to C-Level audiences and key business owners at clients and partners.
- Solid understanding of key software & web technologies such as AWS / Cloud, Web Services, APIs, integration methodologies, security, database, architecture & UX.
- Prior experience manipulating API's as well as editing JSON manifests leveraging tools such as Postman.
- Experience working with and/or strong knowledge of relevant 3rd party industry solutions provided by Salesforce, IBM, Adobe & SAP.
- Based in the US, ideally North-East.
- Strong written and verbal communication skills.
- Good system analytical skills to help transform user requirements into system and component level functional requirements.
- Desire to work in a unique and dynamic growth business environment.
- Ability to work at a high level of urgency and adaptable to rapidly changing priorities.
- Willingness to travel domestically and international on occasion.
Benefits:- Flexibility-Work on your terms, when and where it suits you, while embodying our company culture
- Flexible and supportive leave policies - Including generous paid parental leave and paid leave for your birthday so you can celebrate you.
- Culture is key - We have a great team and enjoy regular social events to foster a collaborative, supportive and fun work environment.
- A share in Fluent Commerce's success - Share options scheme for all employees.
- Advance your career - We invest in your future by providing an allowance to help accelerate your learning and professional development
- Bring your whole self to work: At Fluent, we strive to create and nurture a culture where every employee can bring their whole self to work, feel inspired, and empowered to do your life's work (or be your best self).