Undertone sits at the intersection of creative, data, and distribution, delivering award-winning creative experiences for the world's leading brands. Through our synchronized digital branding solution, we deliver cohesive stories that reach consumers across the most important touchpoints, screens, and platforms. We eliminate fragmentation and ensure brand messaging is synchronized and perfectly aligned with campaign KPIs-always with beautiful creative and in brand-safe environments.
Overview The
Account Manager role is focused on operational excellence, while still being a client-facing role. The role will consistently work with cross-functional teams as well as vendors to both plan and execute campaigns. The account manager will work in conjunction with the strategist on end-to-end campaign management.
Responsibilities- Maintain account stability with key clients via white glove service and operational excellence.
- Work end to end across campaigns - balancing campaign management across various stages at one time.
- Build holistic, full-funnel media plans for Retail and CPG campaigns across all activation channels and creative formats.
- Coordinate campaign workflow cross-functionally, including collaboration with external vendors, to ensure campaign success.
- Work with Legal/ Finance to close out opportunities.
- Work with client and finance team to ensure all invoices are sent and paid in a timely manner.
- Monitor campaign performance and work with campaign counterparts to ensure we not only meet but exceed KPIs.
- Provide campaign reporting to campaign counterparts on a consistent basis and collaborate to bring the campaign to life through data
- Conduct historical & brand research for new & existing clients.
Requirements- A minimum of 3-5 years of digital media experience in a client facing role, focused on either operations or customer success.
- A minimum of a bachelor's degree required.
- Strong knowledge of digital campaign metrics and goals (i.e. - CTR, CPA, etc.)
- Experience in managing expectations in a deadline-driven environment.
- Experience collaborating with cross-functional teams preferred.
- Shopper marketing, CPG or retail industry experience preferred.
- 3rd party tagging experience preferred.
- Experience working in Salesforce preferred.
- Proficient in Excel & PPT
Soft Skills- Time management
- Organization
- Prioritization
- Multitasking
- Collaboration
- Clear communicator
- Proactive
- Service oriented
- Detail oriented
- Analytical
- Strategic & creative thinker
- Problem solver
- Deadline focused
Undertone is committed to building a company whose staff reflects the true diversity of our community. Our employees are hired, promoted, and rewarded on the basis of talent, performance, dedication and results. We embrace our diversity and are proud to be an Equal Opportunity Employer that welcomes all candidates without regard to race, creed, color, religion, national origin, alienage or citizenship status, sex, age, sexual orientation, gender identity, marital status, partnership status, ancestry, disability or veteran status.