SummaryThe Sales Account Manager serves as the primary contact for assigned customers and is responsible for customer satisfaction, ensuring quality standards and timely service.
Essential Duties and Responsibilities- Develop and maintain intimate customer relationships by being the primary contact to our customers as assigned.
- Develop pricing strategies for your customer's major projects and day to day business. Negotiate buy pricing with vendors and consult with Manager to recommend customer sell prices.
- Work closely with Key and Target Accounts to win majority of their projects and day to day business.
- Complete Key and Target Account Plan for each assigned customer. The plan must include Share of Wallet analysis and annual revenue goal by core product category.
- Understand and communicate our value proposition and our product's features and benefits. Quotes prices and credit terms, and prepare sales orders for orders obtained.
- Coordinate delivery schedule of projects based on customer's needs and Kamco's available capacity with Operations personnel.
- Visits construction sites to meet with customer to resolve order and delivery issues.
- Investigates and resolves customer complaints regarding manufacturer quality issues.
- Advise manager of all competitive situations.
- Assists with counter and phones sales as needed.
Qualifications- Advanced product and technical knowledge
- Experience managing large projects
- Works independently
- Works closely with Key and Target Accounts
- Excellent verbal and written communications, math, aptitude, diplomacy
- Must be computer literate
The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.