Why SoftwareOne?Jared Cheney is SoftwareOne's Vice President of Services, in North America. Get to know more about Jared's career journey at SoftwareOne and how you can become a member of his team. Discover where a career at SoftwareOne could take you: https://www.softwareone.com/careers
The roleAs a Connect Solutions Architect, you will lead Amazon Connect projects to SMB, large enterprise and public-sector customers. Projects will focus on Amazon Connect and leverage your deep experience with other enterprise, on-premises, and cloud technologies to guide customers through their cloud and migration journey:
- POCs and Migration Readiness Assessments
- Well-Architected Reviews and Remediation Consulting
- Pilots and Production Implementations
- Migrations
The most successful solutions architects on our team will combine this experience with a passion for consulting to guide clients through workshops, discovery, architecture, deployment, migration, and support operations as they modernize their customer experience with AWS services.
Role and Responsibilities: - Uncovers business and technical requirements and recommends solutions during project delivery.
- Leads workshops (presentations) to educate Client of AWS concepts and best-practices
- Drives discovery and architecture conversations
- Creates technical diagrams depicting solutions
- Reconciles competing interests with analysis and recommendations
- Guides architecture decisions
- Mentors Solutions Engineers
- Guides technical and non-technical stakeholders on how to use the solution
- Leads team through troubleshooting and resolving technical and business roadblocks
- Supports Sales team in scoping projects and estimating level of effort
- Speak confidently and base recommendations on experience and leading-practices.
- Be comfortable leading discussions and explaining new concepts in familiar terms.
- Exhibit a high level of ownership and care to self, coworkers, and clients alike.
- Exercise confidentiality, good judgment, and critical thinking when working with sensitive issues.
- Tailor communication to fit audience, context, and timing.
- Be confident speaking and operating at a "30,000 foot view" and a "5 foot view".
- Genuinely enjoy contact center technology and evangelize cloud technology.
- Present concepts with polish and in ways that are relevant to a client's needs and strengths.
- Build on and improve your relevant technology and consulting experience including:
- AWS core infrastructure
- Networking
- Security
- Operations
- Directory Services
- Amazon Connect
- Amazon Pinpoint
- Amazon Lex
What we offer:- Generous pay with bonus structure
- Independent environment without a lot of red tape where you are empowered to make decisions
- Substantial benefits package that includes:
- Full suite of medical coverage with A+ carriers, Dental and Vision with strong employer contributions
- Additional voluntary coverage available for Pet, Identity Theft Protection, Accident & Critical Illness
- 401k program with employer matching 50% up to the first 10% of employee's contributions
- Wellness plan that include credits to premiums, employer contributions towards savings plan of your choice, and a new fit bit
- Access to EAP and concierge services
- Pre-Paid Legal at no cost
- Plentiful PTO that includes paid holidays, floating holidays, your birthday off, a volunteer day, and vacation time
- Employee stock purchase plan
- Learning and development opportunities galore
- Tuition reimbursement
- And much more!
- Winning culture, inclusive environment, and friendly people all over the world
- A remote-friendly organization, with colleagues working remotely either part or full-time
As a culture first organization, being together is how we learn and grow. We come together in-person at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting.
What we need to see from youWhat You Offer:- Bachelor's degree preferred
- 5-7+ years of experience architecting enterprise level AWS and/or Contact Center environments (with enterprise consulting experience preferred)
- Enterprise professional services consulting
- AWS Services architecture and engineering
Personal Characteristics:- Self-Starter
- Avid Learner
- Customer Focused
- Strong Problem-Solving Skills
- Ability to prioritize tasks and manage multiple projects simultaneously
- Comfortable interfacing with technical and business leaders
Certifications:- AWS Certified Solutions Architect Associate (Professional preferred)
AWS Tech Qualifications - REQUIRED- Customer Engagement (Connect) - 3+ years of experience with Amazon Connect
- SMS (Pinpoint)
- Email (SES)
- AI/ML (Lex)
- Developer Tools (Cloud9, CodeCommit, Code Deploy, Code Pipeline, Code Build)
- Compute (Lambda)
- API Development (API Gateway)
- Database (DynamoDB, RDS)
- Kinesis
- Management & Governance (AWS Organizations, CloudWatch, CloudFormation, CloudTrail, Control Tower, AWS Well-Architected Tool)
- Security, Identity, & Compliance (IAM, AWS SSO, Directory Service)
- Storage (S3, S3 Glacier)
AWS Tech Qualifications - PREFERRED- Management & Governance (Config, Service Catalog, Systems Manager)
- Networking & Content Delivery (CloudFront, API Gateway)
- Security, Identity, & Compliance (Certificate Manager, KMS)
- Storage (EFS, Storage Gateway, AWS Backup)
Other Tech Qualifications (Desired)- Contact Center Platforms, both Cloud (CCaaS) and on-premise
- Telephony experience (SIP, Cisco, Avaya, etc)
- Application / Networking Troubleshooting (Routing, Firewalling, Subnetting)
- Directory Services (AD Domain, SAML/SSO, ADFS, Group Policy)
The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.
Target compensation for this role will be
$180,000.00 (mix of base salary and bonus) and will be determined based on candidate qualifications, experience, and location.
We are not able to consider candidates residing in the state of Hawaii currently.
What you should really know about us.Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful.
Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success. -Patrick Winter, Founder.
What we expect from our employeesSuccess at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high level of Discipline but are able to work at Speed manage change in a global economy.
At SoftwareONE, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
"With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career."
Job FunctionSoftware & Cloud Services