ACCOUNT MANAGER - CSBThe Account Manager will be responsible for maximizing sales revenue with existing customers as well as developing new customers. This position will involve a high degree of sales strategies and planning. This role is suited to a confident and organized, sales professional, who identifies new markets, develops and manages sales objectives in support of the division's revenue plan.
- Roles and Responsibilities
- Foster an environment of team work, compliance and continual improvement.
- Adhere to the Company's objectives, i.e. Safety, Quality, Environmental and Information Security
- Ensure compliance with departments standard operating procedures
- The Customer Service Business Account Manager reports directly to the Customer Service Sales Manager and will be responsible for developing long term relationships with new customers, while fostering a stronger relationship with existing clients.
- Account Manager must be a self-starter and will act as the primary liaison between customers and cross functional team members to ensure the timely and successful delivery of solutions to support our customer's needs.
- Act as the primary point of contact between Customers and MCO-I on all matters specific to assigned customers.
- Develop Customer Service Sales opportunities in regards to MCO-I core business capabilities (i.e. Shop Repairs, Field Services, Storage, Parts, Revamps/Rerates, Reverse Engineering).
- Identify and grow opportunities within the Americas and collaborate with other MCO-I team members to ensure growth goals.
- Exhibit the ability to address and resolve customer related issues.
- Bring existing industry relationships to MCO-I as realized customers.
- Take lead in the coordination of compiling quotes inclusive of supporting the development of complex proposal.
- Familiarity of contractual (T&C's) requirements and negotiations.
- Establish productive, professional relationships with key personnel in customer accounts.
- Proactively assesses and validates customer needs on an ongoing basis.
- Preparation of Sales reports involving collection and analysis of sales information.
- Forecast and monitor key Account Metrics on a weekly/ monthly/ quarterly basis.
- Meet assigned targets for profitable sales volume and strategic objectives.
- Maintain high customer satisfaction ratings that meet company standards.
- Attend weekly business unit meetings and training sessions.
- Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
- BA/BS degree in engineering or technical related field
- 10+ years of strategic technical sales experience in an After Market/ After Sales environment
- Experience in Oil & Gas, Petrochemical and Power Generation industries with centrifugal compressors and steam turbines and related turbomachinery
- Highly organized, self-motivated and able to work independently, as well as work with in a TEAM atmosphere.
- Proficiency with essential Microsoft Office tools (Excel, Word, and PowerPoint)
- Ability to produce effective reports, forecasts and presentations
- Adheres to all company policies, procedures and business code of ethics.
- Proven Account Management experience with rotating equipment products and customers.
- Strong familiarity with customers in the O&G, Power Generation, Petro-Chemical and other Industries.
- Broad technical knowledge of the entire range of company products and services, so as to effectively present CSB solutions to customers.
- Demonstrated ability to communicate clearly, present solutions and influence effectively at all levels of the organization.
- Familiarity with promoting MCO-I repair and services capabilities of non-OEM equipment.
- Excellent verbal and written communications skills.
- Excellent listening, negotiation and presentation skills.
- Conduct business as a representative of the company in a professional and ethical manner
- Ability for overnight travel approximately 50%.
- Exhibit and promote positivity within the organization
- Ability to sit and work in front of a computer for majority of the day.
- Minor lifting of files and/or boxes < 5 lbs.