Power the Future with us!
SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries.
Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.
By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.
The Order Management Specialist will be responsible for processing orders in a timely and accurate fashion. Communicate order status and shipping details to our internal and external customers. Perform various order management functions including and not limited to, order maintenance, order fulfilment and ad hoc reporting.
Position: Sales and Ops - Order Management Specialist
Position Summary - Long Term Contract
Duties and Responsibilities:
· Review all incoming customer purchase orders for the required information for order entry.
· Follow specific procedures ensuring accurate order entry and order fulfillment.
· Update and maintain all Sales Orders according to specific instructions from the Sales Ops and Planning team
· Create and enter new customers and part numbers
· Effectively manage emails, internal and external communication to the customer, as well as internal communication with internal customers
· Work with internal departments to solve any issues that arise with the customer order, then serve as a point of contact to present information to the customer from order management POV
· Answer telephone calls and customer service email inquiries timely to include, but not limited to, inquiries about available products, estimated shipment dates, etc.
· Provide various reports for internal and external customers.
· Process customer OS&D claims and maintain tracker
Required Skills and Qualifications:
· Candidate must have strong attention to detail. Crucial given the data entry aspect, notes customer provides in their PO, which must be translated to Packing Slips and Sales Order
· Typing speed of 45 WPM
· Excellent communication and problem-solving skills
· Excellent Microsoft Excel knowledge
· Strong organizational, time management, and interpersonal skills
· The ability to communicate articulately and efficiently with other people within the company
· Professional Verbal Communication & ability to work independently