Global Key Account ManagerRemote
Regular
MERIEUX NUTRISCIENCESAs a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.
If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment,
join us! YOUR DAY TO DAY LIFEWe are looking for a
Global Key Account Manager in USA. Your mission will be to:
Purpose (Objective):
This position develops and defines growthopportunities with assigned Global Key Accounts. This position also has the responsibility toincrease strategic control of these accounts with regards to managing customer relationships,business opportunities, high-level negotiations and offers, account developmentwith new services beyond analytical services, network organization, projectcoordination /facilitation and resource planning.
Main activities:
• Identify potential business growth opportunities by working with assigned Global Key Accounts, based on existing activities and potential for development.Evaluate potential for development with suppliers to key accounts.
• Manage database of relative information for Global Key Accounts.Ensure information is up-to-date and includes information collected from the Silliker network and directly through direct relationships with clients. Use CRM, and other appropriate tools,when available and/or maintain separate files to collect and organize data.
• Develop plans that maximize the use of Silliker services with each account. Ensure appropriate direct contact with customers, as well as coordination of actions with all necessary Silliker resources.
• Define systems, structures and processes necessary to make Silliker a Premier partner for assigned Global Key accounts; in particular, drive changes within Silliker that are important to improve Silliker capability to win Global contracts (i.e. homogenization of processes, pricing, methods, customer service, ...)
• Actively negotiate or coordinate negotiations at North America (US/Canada/Mexico) level for global/international accounts and coordinate with Global team members as necessary.
• Coordinating and/or answering global/local/regional requests from customers or prospects.
• Driving the overall profitability of Global Key accounts
• Responsible for communicating Key Account Status and actions plans to main stakeholders within Silliker network.
• Responsible for reporting key metrics that are relevant to measure performance
• Support corporate quality and improvement process (TQM)
• Perform other related duties as needed.
YOUR PROFILEProfile:
• Knowledge of Food testing, typically obtained from a degree in Microbiology or Chemistry is helpful in fully understanding the complexity of the services provided by the company.
• Strong knowledge of sales techniques is helpful in presenting information to potential clients.
• Experience in food processing or quality assurance is recommended to identify the concerns and challenges of clients and potential clients.
• Decisions made by this position may impact the department's strategic personnel goals and client's and potential client's satisfaction.
Required skills:
• A broad knowledge of food safety programs typically obtained from an advanced degree in Food Science, along with additional experience working within a laboratory or other technical services operations to better understand the services that are being communicated.
• Experience working internationally is helpful in working to provide solutions to customers and prospects at an international level.
• Must have strong communication skills to build relationships within the company as well as with clients.
• The ability to negotiate is necessary while working with clients in order to achieve the highest revenue possible for company services provided.
• Strong management skills are necessary to appropriately manage key accounts clients.
• Strong interpersonal skills and abilities to drive teamwork.
• The initiative to make suggestions regarding pricing, value added service opportunities and account management with accounts.The parameters of each situation will determine the guidelines for solving any problems. Little written policy is available for guidance. Recommendations are made to the Division Vice President if a solution is not readily available.
Management:
None. The incumbentreceives general direction from the Snr Director Global Key Accounts. This individual is responsible for achievingspecific goals established with the Snr Director Global Key Accounts. Daily activities proceed at the discretion ofthe incumbent. Laboratory directors,business unit leaders and client service personnel must be kept informed ofactivities to ensure that client needs are met. The incumbent is seen as a resource to others within the localmanagement team,customer care, business unit leaders, clients and SalesLeadership. The incumbent must analyzecurrent situations and determine the optimal course of action within guidelinesset by the supervisor. Problems areunique to each situation and may require immediate action. Information must be accurate and current toprovide quality service to the client. Resources may not be readily available and the incumbent must use ownexpertise to address the problem. Resolutions of problems require extensive research and analysis ofsituations to avoid future occurrences.
WHY JOIN US? - Because you would contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders.
- Because you would have an impact on our strategic pillars that build on 50 years of experience and expertise.
- Because you would be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them.
- Because you would be welcome as you are, in a diverse and open-minded environment that is rich in our singularities and differences.
- Because you would grow in an international group of more than 8200 fantastic team members, with plenty of opportunities to learn and share.
Ready for the journey? To apply please click on 'Apply now' button