Job Summary:Under minimal supervision, the Business Solutions Elite Account Manger III manages the group portfolio of a specific set of associates. This position requires account manager experience and a high level of service delivered to each customer and quality execution of stated tasks throughout the process. Work will be observed and reviewed both during performance upon completion, and changes in procedures or exceptions to rules are explained in detail as they arise.
The Business Solutions Elite Account Manger III is responsible for completing tactile tasks and completing assigned work duties that help drive the success of the organization. This employee should enhance the department and organization's reputation by accepting ownership for accomplishing new and different requests. T
The Business Solutions Elite Account Manger III will have the ability to communicate effectively, collaborate with internal and external contacts, meet deadlines, organization and time management, and the ability to maintain autonomy while working on projects and duties. As breadth of knowledge increases with experience, the Business Solutions Elite Account Manger III may become eligible to transition to the next level of Business Solutions Elite Account Manger IV.
Responsibilities:Performance Outcomes
Administrative Account Management - Serve as the lead point of contact and will be responsible for the review and maintenance of specific LegalShield Group Accounts
- Handle more advance inquiries
- Review enrollment, payment history, and billing invoices to provide support to LegalShield groups, Associates, and group members
- Proactively review various reports to ensure group accounts are up to date
- Handle inquiries received by phone, fax, email, or mail
- Should be able to handle sensitive group accounts and be able to prioritize
- Provide support to internal departments regarding group inquiries
Customer Support - Understand customer demands and expectations and meet these in a timely manner, always addressing any challenges or concerns the customer or associate may have regarding group business
- Answer incoming calls, make outgoing calls to investigate and correct errors
- Other duties as assigned by leadership
Department:9340 Business Solutions Services
Time Type:Full time
Commitment to Equal OpportunityPPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.
If you require a reasonable accommodation to complete the application process, please contact Human Resources at: humanresources@legalshieldcorp.com.