We are looking for an eCommerce Sales Coordinator to join our eCommerce NA team. You will be responsible for providing support for the ecommerce team and accounts through day-to-day administration related to pre- and post-sale activities across North America markets. The Coordinator must possess strong communication and organization skills and a willingness to learn and grow in a fast-paced environment.
KEY ACCOUNTABILITIES & RESPONSIBILITIES
Acts as primary contact for assigned Sales Leads to drive internal projects, and overall support needed to manage the accounts.
o Develop & maintain list of key contacts, product portfolio, SKU lists, price lists and online assets.
o Monitor quality issues and complaints from customer service including Amazon Andon Cord tickets, assist in submitting & monitoring tickets for website changes via Jira.
o Communicates with buyers, replenishment teams and portal admins as required to resolve internal and external website needs.
o Assist with preparation of account meetings and new customer onboarding.
Partner with sales lead to support broader cross functional initiatives across Commercialization, Marketing, Supply Chain, Finance and Data/Tech to support & execute SodaStream plans that deliver on annual and quarterly objectives.
o Develop launch support plans; collaborate with cross-functional team to ensure new product set up, price list updates on NetSuite.
o Collaborate with Supply Chain on monthly/quarterly forecasting and fulfilment execution to achieve best in class fill rate and mitigate out of stocks on site.
o Consolidate promotion calendar across online accounts in a single view, and uploading ATL & BTL estimates in required forms & NetSuite as applicable.
Support the customer relationship with Amazon including working directly with sales lead on priority initiatives and management of Amazon’s vendor portal via inputs that ensure best-in-class on-site and back-end execution.
Database Management
SharePoint
o Responsible for creating and closing promotion entries.
o Provide Finance with monthly update of A&P.
o Provide Finance with monthly confirmation of account deductions.
Customer Portals
o Become subject matter expert on customer/retail portal.
o Maintaining vendor portal requirements by retailer, pulling data and providing data as needed.
o Review inputs regularly to ensure data (price/item description) is accurate.
o Primary point of contact for Customer Service and Finance when resolving issues.
Price List via Oracle/NetSuite
o Ensure item setup and pricing are accurate.
Purchase Orders and Invoicing via Oracle/NetSuite
Ensure purchase orders are set up, invoices routed for payment and statements closed.
EXPERIENCE & EXPERTISE REQUIREMENTS:
- Bachelor’s degree required.
- 2+ years’ experience in an ecommerce support/project management role.
- Must have strong verbal & written communication skills, time management skills and ability to influence without authority.
- Must have proven experience in developing and analyzing sales including promotional analysis, forecasting, inventory analysis etc.
- Proficiency in Excel and PowerPoint required.
- Experience with CommerceHub, Shopify, Amazon Vendor Central, Jira, Asana, Google Analytics, BazaarVoice
- Ability to manage multiple projects and meet deadlines.
Benefits
The expected compensation range for this position is between $50,000 - $70,000
Confirmed job-related skills and experience will be considered in setting actual starting salary
Excellent employee environment with a competitive benefits package including:
- Annual Performance based Bonus
- Potential for Annual Merit increase based on performance
- Healthcare
- Dental + Vision
- Voluntary benefits
- Paid Time Off
- 401k Plan + Company Contributions
- Life Insurance
- Disability
- Tuition Assistance
*SodaStream offers equal employment opportunity and will not discriminate on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.