DUTIES:- Identifying, developing, and promoting new service opportunities in North America (mature and new services)
- Manage a team sales account managers
- Define Sales projections and objectives, along with team members personal objectives
- Measure client satisfaction and maintain current customer pool
- Define pricing policy to ensure profitability in accordance with department budget
- Promotion of new business opportunities with current or new customers
- Support sales director on the definition of target customers and what services to offer (Market analysis)
- Coordination of proof of concepts with new customers
- Responsible with marketing communication on the promotion of new services, internally and externally.
- Manage projects in case of a possible merger and acquisition
- Support the business development of services in Mexico and Canada
- Manage the Online Sales team in conjunction with Corporate
- Support roadmap definition and promote the E-Commerce and Behub-e platforms.
- Support management with continuous improvement actions (improvement of services, execution, etc... )
- Communicate with internal customers timely to maintain customer satisfaction throughout jobs
- Represent team on various high-level projects or workgroups
- Perform job functions in accordance with VAM Standard Operating Procedures
- Evaluate standard operating procedures systems for accuracy and suitability
- Be as available as possible for customers (rig activity doesn't stop on weekends or holidays).
- Share "On Call" duties on a rotation basis, performing normal duties after-hours
- Must be flexible to travel to other locations to assist in workload or attend external training as required
- Participate in Vallourec Employee training programs as required
- Fully and actively participate in the corporate QHS&E policies to promote a safe work environment for all employees
- Maintain a clean, neat personal appearance consistent with the philosophy and policies of Vallourec
EDUCATION/EXPERIENCE: - Bachelor's Degree in Engineering, Business Administration, Marketing, Communications, or related field.
- Minimum of 4 years' experience with OCTG or tubular related products
- 2-4 years' experience in the oil field
- 2-4 years of Sales or Business development experience
SPECIAL SKILLS:- Computer Skills: Preferred Knowledge of Microsoft Office products, i.e. Outlook, Word, Excel, and PowerPoint
- SAP knowledge
- Knowledge of Inventory software; Order processing systems and Manufacturing software or equivalent combination
- Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Write routine reports and correspondence
- Ability to speak effectively before individuals, groups of customers, vendors, or employees of organization
- Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Must have the ability to compute rate, ratio, and percent and to create and interpret bar graphs and/or customer related diagrams
- Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Interpret a variety of instructions furnished in written, oral, diagram, or schedule form
SUMMARY OF QUALIFICATIONS:- Business Acumen - Demonstrates knowledge of market and competition. Develops and implements cost saving measures. Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values
- Organizational Support -Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values Vallourec Services
- Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments
- Planning/Organizing/Professionalism - Uses time efficiently. Approaches others in a tactful manner; Reacts well under pressure
- Diversity/Ethics - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment; Works with integrity and ethically; Upholds organizational values; Treats people with respect; Keeps commitments.
- Analytical/Problem Solving - Collects and researched data. Works well in group problem solving situations. Demonstrates
attention to detail - Oral/Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information. Demonstrates accuracy and thoroughness. Listens and gets clarification; Responds well to questions
- Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit.
- Quality - Monitors own work to ensure quality. Looks for ways to improve and promote quality. Meets productivity standards; Strives to increase productivity. Demonstrates accuracy and thoroughness
- Adaptability/Dependability - Able to deal with frequent change, delays, or unexpected events. Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
- Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions Safety and Security - Observes safety and security procedures and leads by example
TRAVEL REQUIREMENTS: 30% of time traveling in U.S.
TRAINING REQUIREMENTS: As detailed in Minimum Training Requirements Manual