Account Manager- Operations
MW Logistics is currently positioning itself for growth. We are seeking people for Account Manager- Operations to join our team.
The Core responsibilities of the position include:
- Serve as an advocate and liaison for MWL clients to ensure overall customer satisfaction.
- Expand current customer accounts through ongoing relationship development.
- Work creatively with team members to secure the terms of sale, including negotiating rates, identifying carriers, procuring specialized equipment, etc.
- Follow MWL processes and procedures while ensuring the customer system and process set-up is correct to ensure the team's success in executing shipments.
- Update internal tracking and reporting systems throughout the day to maintain accuracy in KPI's.
- Monitor and ensure accurate billing issues are resolved - this is at the customer level. Bringing up concerns, informing MWL of updates you are informed of. Ensuring any modifications or set-ups are completed.
- Communicating with assigned customer base as the single point of contact
- Solution Sourcing daily: researching and identifying (current and proactively) and thinking critically to determine the best course of action and recommendations of solutions.
- Score Cards for designated customers (compliance)
- Awards Compliance
- Sales Functions - Spot Boards - Account Growth
- Presentation / Public Speaking skills
Professional Qualifications and Experience:
- Bachelor's degree
- Experience in the transportation/logistics (trucking) industry
- Working knowledge of McCleod Software- preferred
- Track revenue, margin, and load count growth for assigned customers to help identify organic growth patterns.
- Track and monitor Primary Tender Acceptance, Tender rejections, On- time pick up and on time delivery metrics for assigned customers and ensure that MWL is meeting/ exceeding customer expectations.
- Set up weekly/monthly/Quarterly business reviews with assigned customers and develop relationships with customers.
Characteristics for Success in This Role:
- Empathetic - deeply understand the goals, drivers, and needs of others.
- Service-oriented - ready to go the extra mile for their clients.
- Strategic - does not get trapped in the weeds, understands the bigger picture.
- Proactive - does not wait to act, is in charge.
- Responsible - takes responsibility for their actions and outcomes; is accountable to other.
- Good communicator - writes and speaks for impact; confirms that the other side has the same understanding.
- Is prepared - does not get hit with surprises; does the preparation work that other skip.
- Great listener - active listener, makes sure the other side feels head.
- Forward-looking - doesn't just look in the rearview mirror; always asks "what's next?"
- Fact-based - based in reality; knows that "hope is not a strategy."
- Team Player - looks out for the team, collaborative.
- Good Negotiator - looks for the win/win in every situation; grows the pie.
- Trustworthy- earns and deserves the trust of customers and colleagues.
Office:
Hours: In-office, 8:00am - 5:00 pm. A one-hour lunch between 11:00 am - 1:00pm as scheduled by department leadership to ensure ongoing coverage. As a 24/7/365 operation, must be available to work after hours, weekend and holiday hours as needed to meet work demands.
Physical requirements: Sedentary - Involves lifting articles weighing no more than 10 pounds at a time or occasionally lifting or carrying articles such as docket files, ledgers, or small tools; and despite involving sitting on a regular basis, may require walking or standing on an occasional basis.
Working conditions: Office environment.