Founded in 2014, ButterflyMX is on a mission to empower people to open and manage doors & gates from a smartphone. Our products are installed in more than 15,000+ multifamily, commercial, gated communities, and student-housing properties worldwide, including properties developed, owned, and managed by the most trusted names in real estate.
Our features are designed for developers, owners, property managers, and tenants. And our products lower operating costs and improve tenant satisfaction. Developers and owners no longer need to run building wiring or install in-unit hardware. Property managers can grant building access, revoke permissions, and review entry logs from an online dashboard. Residents can open doors from their smartphones, issue visitor access, and see who is trying to enter the building.
Fantastic people are the key to our success. As a distributed, primarily remote workforce, we’re looking for more intelligent, passionate, collaborative, and down-to-earth individuals to join our growing team. Our culture is transparent and flexible; our benefits range from a 401(k) match to quarterly stipends for self-care. While we work incredibly hard to improve the experience of everyone who lives, works, and visits our communities, we always have time for a good laugh.
Our culture is built on having the best people work with the best people. As an Account Manager at ButterflyMX you will be expanding our footprint with existing clients. You will call our current customers and show them the benefits of our rapidly expanding product suite. Each customer interaction is not only an opportunity to delight the customer, but provide another integrated ButterflyMX product into their community.
- Manage and grow a portfolio of existing customer accounts, serving as the primary point of contact for all upsell and cross sell opportunities
- Cultivate and foster strong relationships with key stakeholders within client organizations
- Proactively identify opportunities for upselling and cross-selling ButterflyMX products and services to existing clients
- Collaborate with internal teams to address and resolve customer issues and inquiries in a timely manner
- Work closely with the sales team to ensure smooth customer onboarding and retention
- Monitor and analyze customer usage and satisfaction metrics to identify trends and potential areas of improvement
- Prepare and deliver regular reports on account performance and progress
- Stay up-to-date with industry trends and developments to provide strategic insights and recommendations to clients
- Participate in sales meetings and contribute to the overall sales strategy and goals
