Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
The athenaOneOnboarding SuccessSenior Manageris responsible for successfully leading customers through theirathenaOne onboarding experience and providing consultative, masterful guidance to customer-specific requirementswithin their specific area(s) of subject matter expertise.The primary goals of the Onboarding Success Manager are to ensure a specific project is completed successfully, on time and within budget, and to design and support complex processes and future-state workflows at a leadership level. At athenahealth, we strive to deliver a best in industry onboarding experience that accelerates customerutilization of our features and services, unlocking the value of athenahealth.
The Onboarding SuccessSenior Manageris accountable forensuring customers go-livein the agreed upon timeframe, meet the required go-live readiness criteria and achieve post live outcomes as soon as possible. As theOnboarding SuccessManager, you will collaborate with stakeholders and be leveraged as a subject matter expert as needed. You will lead a team of Onboarding resources to tailor future-state workflows and drive customer change management activities. The Onboarding Success SeniorManagerwill lead strategy discussions, manage the project schedule, team tasks, issue resolution, risk mitigation, project governanceand risk mitigation. You will be the first point of contact for escalations which require strategic and consultative behavior.
During the go-live period, the Onboarding SuccessSenior Manager proactively assesses customer performance and system usage, consulting with the customer to celebrate successes and advising on areas that need attention or improvement. The Onboarding SuccessSenior Manager must be able to prioritize both internal and external competing priorities across an assigned book of business to meet stated milestones and due dates.
Essential Functions (Duties and Responsibilities):
80% Customer Project Management and Oversight
Facilitate and coordinatethe day-to-day activities required to ensure the project is completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, and/or the standard terms and conditions of the contract.
Define project scope,manage timelines, risk, priorities, and changewhile aligning to established processes,contractual commitments and meeting project deliverables, goals, and outcomes.
Clearly communicate the requirements and commitments (both verbally and in writing) for each project with customers, athenahealth staff and management, ensuring strategic alignment of the project objectivesto internal and external teams.
Interact with executive leadership to communicate progress, results, risks, and mitigation strategies.
Rigorouslymaintain internal processes/systems,accurate documentation of productivity, and customer specific project timelines, agendas, and minutes
Oversee, plan, manage, monitor components of onboarding applicable to area(s) of expertise – supporting project plan maintenance, agenda creation, and successful completion of all related solution delivery work
10% Internal Professional Development
Education & Experience Required:
Advancedproficiency of Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint
Must be a self-starter with a strong capacity for working independently, while also serving as an exceptional team player, putting the success of Onboarding Services and athenahealth over individual accolades.
Demonstrates ability to influence and persuade others by challenging the status quo and respectfully consulting with others to drive adoption of change, processes, timelines, and tools
About athenahealth
Here’s ourvision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19thcentury arsenal to a converted, landmark power plant,allofathenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our10offices across the United States and India —plus numerous remote employees —all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story.athenahealth develops andimplements products and services that support US healthcare: It’sour chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — orathenistas, as we call ourselves — spark the innovation and passion needed to accomplishour goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing theirbestselves to work.
Our size makes a difference, too: We are small enoughthatyourindividual contributionswill stand out— butlarge enoughto grow your career with ourresources and established business stability.
Giving back is integral to our culture. OurathenaGivesplatform strives tosupport food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’sCorporate Social Responsibility(CSR)program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits,athenistasenjoy perks specific to eachlocation, including commuter support, employee assistance programs, tuition assistance,employeeresource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, includingbook clubs, external speakers, and hackathons. And weprovideathenistaswithacompany culturebased onlearning,the support of anengaged team,andan inclusive environment where all employees are valued.
We alsoencourage a better work-life balance forathenistaswith our flexibility. Whilewe know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.
https://www.athenahealth.com/careers/equal-opportunity
