Description
Position at WebMD
Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
We’re looking for an experienced and motivated client services professional to join our Account Management team. You will be responsible for building and maintaining strong customer relationships, acting as the day-to-day lead on assigned accounts, and ensuring the timely and successful delivery of our solutions according to customer needs and objectives.
This job is for you if you are an organized individual, have the ability to manage multiple priorities, excel in a deadline-driven environment, and have strong communication and persuasion skills with the ability to pivot. You will also have demonstrated efficiencies in project management and timeline execution.
What Makes This Job Amazing
You’ll become part of our high-performing, and close-knit account team
You will function as the day-to-day lead on your book of business
This is a full-time position that offers a competitive salary, equity, and benefits.
We guarantee you will learn a tremendous amount in a short time. For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement.
Role Responsibilities include, but are not limited to:
Account Management
Manage day-to-day partnership and collaboration with all departments from sale to execution and launch
Build and maintain strong client relationships, including onsite presence as needed
Support regular client-facing communications and adhering to client communication standards by preparing and distributing kick off materials, client status reports, contact reports, MLR meetings and follow ups, etc.
Ensure the timely and successful delivery of Medscape solutions in collaboration with customer needs and objectives
Support overall client satisfaction by providing the highest caliber customer-service experience
Learn and exhibit a thorough understanding of Medscape process to achieve optimum efficiency and speed to market
Demonstrate comprehensive understanding of revenue delivery and supporting overall team revenue goals
Client travel as required
Project Management
Collaborate with internal teams including Project Managers throughout the development lifecycle to ensure overall project health, including asset review, internal kick off meetings, Client reviews, quality checks, etc.
Partner with Sales to help meet client and internal goals and improve overall business performance
Focus on high-quality client deliverables and error-free launches
Demonstrate overall process compliance and mastery
Qualifications:
4-year Bachelor’s degree preferred or will consider related experience.
Minimum of 3-4 years of experience with a combination of digital, agency and healthcare experience.
Account Management
Minimum of 1-2 years of experience in Account Management
Passion for customer service and for ensuring that our clients have the best experience possible delivering flawless execution across all projects
Passion for organization and documentation skills, with a keen attention to detail
Deep digital advertising understanding
Familiarity with HCP-based clients including MLR process
Project Management
Ability to operate in a fast-paced environment and prioritize among competing tasks
Knowledge of the creative process in relation to digital marketing materials
Experience with medical/legal review process within pharmaceutical industry strongly desired; equivalent experience in a highly regulated industry may substitute
Some Perks we offer:
Flexible work schedules and ability to work remotely available
Full medical, vision, dental benefit
Generous time-off policy and paid holiday schedule
Access to senior management
Robust company-wide and individual-level learning & development programs
Comprehensive 90 day onboarding program
Paid volunteer day
401K matching
Transit commuter program
Flexible spending accounts
Life & disability coverage
Family building support & parental leave
Casual dress code/jeans every day work environment
Employee discounts
