At Instawork, we’re driven by our vision to create economic opportunity for local businesses and skilled hourly professionals in communities around the world. With a growing number of hub cities across the world in the U.S., Canada, India, and beyond, we’re looking for top talent to help rapidly scale our high-tech and high-touch labor marketplace. Our accomplished and dedicated team is passionate about our mission and committed to crafting revolutionary products, all with the backing of our world-class investors, including Benchmark, Spark Capital, Craft Ventures, Greylock Capital, Y Combinator, and more!
Instawork, a digital marketplace that connects local businesses with skilled hourly professionals across the U.S., is seeking a Strategic Account Manager, with a proven track record of success to join our rapidly growing team. Reporting to the Director of Strategic Accounts, this role serves as a critical member of the Account Management team and is responsible for ensuring the success of our largest partners. As a Strategic Account Manager, you will have the opportunity to work closely with a variety of our existing strategic accounts, acting as a trusted business advisor, helping them effectively leverage our product and services to drive maximum impact for their business.
This role requires great relationship skills and the ability to provide a high level of service to our top partners. This is a results-driven position that requires both customer service and technical ability.
What you'll be doing:
- Meet and exceed your growth goals through forging relationships with key decision-makers within a fixed book of existing strategic accounts, resulting in securing new business and growing overall partner revenue (expansion and retention)
- You will own the full sales cycle within an existing portfolio of accounts, from lead to close - Prioritize your book of business, develop and execute on account plans for each individual account, including identifying new opportunities, leveraging data to build repeatable use cases, and establishing relationships across the organization to ultimately drive growth
- Focus on keeping partners happy and growing our share of wallet with that partner
- Maintain high partner satisfaction through excellent problem solving and support to ensure issue resolution and partner engagement
- Manage projects involving complex work streams and cross-functional collaboration (internally and externally) to drive successful awareness and adoption of Instawork
- Continuously escalate partner feedback to correct internal business stakeholders to improve overall partner experience with Instawork’s product team
- Stay up-to-date on our top partners' business, industry, and key objectives and challenges so that you can be a trusted ally in providing thought leadership
- Educate and consult partners on the value of Instawork
- Complete formal executive-level QBRs, highlighting performance and establishing a clear commitment to maintain and grow partnership
Who you are:
- 5+ years of industry experience either in software, human capital management Meet and exceed your growth goals through forging relationships with key decision-makers within a fixed book of existing strategic accounts, resulting in securing new business and growing overall partner revenue (expansion and retention)
- You will own the full sales cycle within an existing portfolio of accounts, from lead to close - Prioritize your book of business, develop and execute on account plans for each individual account, including identifying new opportunities, leveraging data to build repeatable use cases, and establishing relationships across the organization to ultimately drive growth
- Focus on keeping partners happy and growing our share of wallet with that partner
- Maintain high partner satisfaction through excellent problem solving and support to ensure issue resolution and partner engagement
- Manage projects involving complex work streams and cross-functional collaboration (internally and externally) to drive successful awareness and adoption of Instawork
- Continuously escalate partner feedback to correct internal business stakeholders to improve overall partner experience with Instawork’s product team
- Stay up-to-date on our top partners' business, industry, and key objectives and challenges so that you can be a trusted ally in providing thought leadership
- Educate and consult partners on the value of Instawork
- Complete formal executive-level QBRs, highlighting performance and establishing a clear commitment to maintain and grow partnership
- technology, staffing, or recruiting industry sales
- 3+ years selling into the large enterprise segment
- You are a scrappy, resourceful and creative problem solver who takes ownership of issues and proactively seeks timely resolution
- You are a results-driven person who knows how to cultivate and maintain strong professional relationships with your top partners
- Proven track record of delivering on quota, obtaining positive reviews, and managing a complex sales cycle involving multiple stakeholders (ideally with named accounts)
- Experience driving revenue growth and cross-selling within existing customers through strong account planning and the ability to align key stakeholders company-wide at each stage of the sales lifecycle
- You work well with others in the organization to provide feedback and help create an environment of success
- Strategic and creative thinking enables you to not only understand the complexities of different industries and customer trends but apply those insights to execute with excellence and deliver strong business results
- An entrepreneurial spirit and creativity that sparks your capacity for building and growing the business and solving problems
- Strong executive presence, excellent communication skills, and a consultative approach to identifying problems and finding solutions
- Ability to travel (approximately 10-33% of your time) to visit different partners in person within a state(s) you support
- May require some work on weekends depending on customer needs
- Excellent verbal and written communication skills
- Meticulous attention to detail and experience managing large projects preferred
- Ability to work in a fast-paced environment and adapt to changes
For CA-based applicants:
- The base salary for this position is $100,000 + eligible for OTE.
- This position is eligible for equity in the form of stock options
- This position is eligible for Instawork benefits, including:
- A variety of medical, dental, and vision plans with coverage beginning on the date of hire
- Flexible paid time off
- At least 8 paid company holidays annually
- Home office stipend
- Phone stipend
- Commuter stipend
- Supplemental pay on qualified leaves
- Employee health savings accounts (HSA) contribution
- Flexible spending plans
- 401K plan
- Perkspot - discount program through Lumity
A variety of factors are considered when determining someone’s compensation including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above.
Instawork Values
- Bias for Action -- We are a growing team and an evolving product. We want a team of do’ers to drive the company forward, even if it means making decisions with incomplete information or being wrong.
- Act Like an Owner -- Treat this company as though it is your own. Execute on the fundamentals, and act creatively to drive growth. Your ability to drive impact in any part of our company is only limited by your courage and conviction, not your job title.
- Always Be Learning -- We are changing an entire industry. We strive to learn from each other and get better each day, week, and month, so that our team’s learnings can compound and we can all improve, together.
- Empathy, Trust, Candor -- Empathy for our business partners and professionals means we put ourselves in their shoes. Empathy for our colleagues means we are always upfront and honest with each other, which comes from trust.
#LI-Hybrid
About Instawork
Founded in 2015,Instawork is the leading flexible work app for local, hourly professionals. Its digital marketplace connects thousands of businesses and more than five million workers, filling a critical role in local economies. Instawork has been featured on CBS News, the Wall Street Journal, The Washington Post, Associated Press, and more. In 2022, Instawork was ranked among the country’s top 10% of fastest-growing companies by Inc. 5000 and was included in the Forbes Next Billion Dollar Startup list. Instawork was also named the 2022 ACE Award recipient for “Best Innovation” and one of the “Best Business Apps” by Business Insider. Instawork helps businesses in the food & beverage, hospitality, and warehouse/logistics industries fill temporary and permanent job opportunities in more than 25 markets across the U.S. and Canada.
For more information visit www.instawork.com
We value diversity on our team and firmly believe Instawork is stronger when we hire people who make their own unique contributions to our culture. We welcome all applicants and encourage candidates from underrepresented backgrounds to apply.
To learn more about our company values, please visit: https://info.instawork.com/about
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