Description
Account Manager
Position Overview
JumpCrew is seeking a results driven Account Manager to join our team. This role is critical in nurturing and expanding relationships with our clients, ensuring they achieve their goals while driving revenue growth. The ideal candidate will have experience in client management, strategic planning, and cross-functional collaboration, with a strong focus on delivering exceptional customer experiences and measurable results.
Key Responsibilities
Serve as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships.
Develop a deep understanding of client business objectives and provide strategic solutions to drive their success.
Manage day-to-day client communication and ensure a high level of customer satisfaction.
Collaborate cross-functionally with internal teams (sales, marketing, and operations) to execute client strategies and deliver on expectations.
Identify opportunities to upsell and expand services to existing clients, driving revenue growth.
Monitor and analyze client performance data, providing actionable insights and recommendations to improve results.
Manage contract renewals and retention strategies, ensuring a seamless process for clients.
Proactively solve challenges and anticipate client needs to ensure long-term success.
Prepare and deliver regular performance reports, ensuring transparency and accountability.
Qualifications
Bachelor’s degree in business, marketing, or a related field (preferred).
3+ years of experience in account management, client success, or a related customer-facing role.
Proven ability to manage client relationships, drive renewals, and expand accounts.
Strong understanding of sales, marketing, and lead generation processes.
Excellent communication, problem-solving, and interpersonal skills.
Experience analyzing performance metrics and presenting actionable insights.
Ability to collaborate with cross-functional teams and drive results in a fast-paced environment.
Proficiency in CRM tools (e.g., Salesforce, HubSpot) and customer management platforms.
Why JumpCrew?
Thrive in a supportive, growth-oriented work environment with opportunities for professional development.
Competitive compensation and performance-based incentives.
Flexible work environment, onsite at JumpCrew HQ in Nashville, TN.
Unlimited PTO plan, nine company holidays, and comprehensive medical, dental, and vision benefits.
401(k) to support your financial well-being.
Bring your (well-behaved) pet to the office and enjoy a fun, collaborative workspace.
About JumpCrew
JumpCrew drives growth for businesses by offering comprehensive sales and marketing solutions tailored to revenue generation. We are headquartered in Nashville, TN, and have been recognized as a top workplace for several consecutive years.
Awards & Recognition
2021, 2022, & 2023 Winner for Nashville’s Best and Brightest Companies to Work For
#1 Best Small Company to Work For in Nashville (2017)
Best Places to Work in Nashville (2018 & 2019) by the Tennessean
Crunchbase’s 50 Hot Startups
Location
Equal Opportunity Employer
JumpCrew values diversity and inclusivity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Join Us!
Apply today to be part of a team redefining how companies grow their sales and customer base. For more information, visithttps://jumpcrew.com. 
