VGM HOMELINK is a national provider of ancillary healthcare services with an everyday mission to improve the lives of everyone we serve. HOMELINK connects over 1,200 payers. These payers are connected to 36,000 core providers and an additional 72,000 community-based providers in our database, giving the highest quality of care to more than 30 million covered lives.

The ideal candidate will have proven experience in an account management role, specifically within the workers compensation or healthcare insurance industries, or with Healthesystems (HES) accounts.

Position Summary: As a National Account Manager, you will partner directly with our clients providing superior customer service and supporting HOMELINK's full line of products and services to assigned National Accounts (i.e., insurance carriers, TPA's, employers). In this role, you will primarily support workers' compensation clients.

Reports To: VP, Account Management

Working Location: United States, remote, frequent travel required

Work Hours Classification: Full-Time, 40+ hours per week

Compensation: The annual base salary range provided for this position, $65,000-$90,000 base salary plus bonus incentives, is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity, and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based bonuses and cash incentive awards.

Responsibilities/Duties of the National Account Manager:

Identify best ways to exceed revenue goal for each assigned National Account
Review client contracts and plan for renewals. Seek to extend length of agreements and expand our products whenever possible
Pro-actively review our pricing with National Accounts to determine if changes are needed. Evaluate revenue impact for potential changes
Identify main National Account client contacts and work within Homelink to make sure relationships are maintained by multiple levels of our organization
Identify partnership enhancement opportunities (i.e. systems interface) with National Accounts and pursue until implementation
Review business with National Accounts by HOMELINK product and region and seek opportunities to expand
Work with Homelink Regional Marketing Reps to make sure they are working with National Account contacts in their region
Conduct/lead regular stewardship meetings with National Accounts
Make sure HOMELINK is promoting the value we provide to National Accounts
Identify main service issues for National Accounts and work to eliminate or minimize
1. Process for monitoring handling individual issues that come up
2. Monitoring and resolving issues that recur and developing plan to prevent them from occurring
3. Issue escalation process
Monitor Accounts Receivable issues for each National Account and assist in resolving issues as needed
Participate in sales training sessions
Assist with new employee training
Follows strict confidentiality and HIPAA privacy and security guidelines

National Account Manager Qualifications:

Education/Experience:

3+ years experience in account management
Proven experience in the workers' compensation insurance industry
Proven experience working with Healthesystems (HES) accounts strongly preferred
Bachelor's degree or equivalent professional experience preferred
Must comply with continuing education per Company, regulatory, contractual, and accreditation requirements'

Physical Requirements:

Working at a physical desk, moving about the office and facility as needed for work
Operation of office machinery and equipment
Visual abilities to include reading, distance vision, and peripheral vision
Ability to travel 50% of the time for regular client visits

Who are we?

At VGM, we live by a common set of values that we call our power of one principles. We give our employees the freedom and resources they need, backed by our culture of collaboration and diverse thought, to continue innovating and advancing our services - if you want to be empowered to make a difference, you will love it here.

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At VGM, you'll enjoy:

Highly competitive wage.
Company Ownership: VGM is 100% employee-owned, meaning employees can earn an annual gift of VGM stock equaling a portion of what you make.
Fantastic Benefits: 401k and ROTH 401k with up to 3% company match, Health Benefits, HSA options - single to family, Dental, Vision, Short and Long-Term Disability, Term Life and Voluntary Life Insurance and a physician network where you reside.
Casual Dress: VGM has a casual work environment, we call it dress for your day.
Involvement: Ability to participate in Employee Get Connected Groups, (VGM Young Professionals, Garden Club, Women in Leadership) Volunteering, Companywide celebrations, and more.
Work-life Balance: Paid Holidays with the Holiday of your Choice benefit, Paid maternity and Paternity leave, Foster and Adoption Assistance.

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.

VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, pregnancy, national origin, disability, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

VGM Group, Inc.

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National Account Manager