Looma Background

Looma is an in-store digital media platform focused on storytelling, education, and recommendations. Their network of in-store screens helps retailers better modernize and monetize their stores, while enabling brands to tell their story directly at the point of decision. All content that airs on Looma's network is produced or edited by Relay™, their global network of independent filmmakers, editors, and other creators who specialize in point-of-decision content.

Position Summary

The Account Manager, Harris Teeter Programs will serve as Harris Teeter's internal resource to support Looma in-store media programs. The AM will be dedicated to featured CPG brands and will walk brand partners through the entire campaign management process, from campaign commitment to delivering a post-campaign report. The role involves substantial client engagement and project management, and optimal candidates will be warm, personable, and well-organized. This role reports to Looma's Director of Brand Partnerships and will be located at HT headquarters in Matthews, NC.

This role consists of two primary sets of responsibilities. These are listed below, along with the core work and projected time allocation for each:

Harris Teeter Program Management: 50%
Brand Partner Account Management: 50%

Harris Teeter Program Management (50%)

Seamlessly integrate Looma programs into the greater Harris Teeter planning process
Manage content alignment with Harris Teeter stakeholders
Manage and receive internal approvals on program structure and content
Provide feedback to ensure a flawless closed-loop communication process

Brand Partner Account Management (50%)

Serve as primary point of contact for Harris Teeter's Loop™ brands once campaigns are booked
Manage all campaign schedules and brand partner information, primarily via HubSpot and Google Sheets
Check in with brand partners pre, during, and post-campaign to ensure their teams have what they need to deliver a successful campaign
Field campaign-related questions and design scalable processes for equipping brand partners with the resources they need
Spend time understanding brand partners' growth strategies to ensure future campaigns can support them
Review post-campaign performance reports, outlining possible improvements for future campaigns
Generate and execute mid- to post-campaign touchpoints using data science reporting as well as Quarterly Business Reviews for our top-grossing partners
Design scalable systems for high-touch, high-volume functions like brand onboarding, customer support, retention, and renewal

Attributes and Experience

Process-driven: you're extremely organized, you have excellent CRM hygiene, and you love building and managing disciplined processes
Warm: you love working with people, and people love working with you
Poised: you're able to juggle a lot at once and remain calm and confident under pressure
Mission-aligned: you're excited to connect shoppers to the people behind their products, and you appreciate good film / stories
Polished: your communication style is crisp and clear, and you can keep a complex set of deliverables well-organized and on-time
Ability and desire to work in-person at Harris Teeter HQ is required
Experience in account management, project management, or customer success is required
Startup experience is strongly preferred

Structure & Compensation

Looma will provide a competitive compensation package consisting of base salary and stock options. All Looma compensation packages include some cash / equity flexibility (i.e., you can opt for more equity and less cash or vice-versa).

Benefits

Employee coverage for health, dental, and vision (gold plan)
Unlimited PTO (3-week minimum)
Flexible office setting (office, flex, or WFH, with associated stipends)
$100/month craftsmanship stipend
6 weeks birthing leave, 6 weeks bonding leave
401(k) plan

Our Values

At Looma, we strive to be and/or create work that is:

For You: generous, generative, trustworthy, in your corner
Incisive: pragmatic, wise, perceptive, insightful
Beautiful & Clear: polished, elegant, detailed, conveys a sense of craftsmanship
Undaunted: tenacious, courageous, indomitable, "impenetrable ray of sun"

Diversity & Nondiscrimination

Looma is committed to promoting diversity both in our workplace and through the stories we tell. We do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, class or caste status, or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business.

Applicants must be currently authorized to work in the United States on a full-time basis.

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Account Manager, Harris Teeter Programs