Tangelo is dedicated to improving healthy food access and promoting healthier lifestyles by making nutritious, affordable, and delicious food options accessible through a benefits platform for low-income families and those with chronic conditions. Our platform provides subsidized medically tailored meals and healthy grocery delivery at reduced costs, or even free, through partnerships with insurance companies, governments, universities, non-profits, and employers.

We are currently seeking a highly motivated and experienced Account Manager to join our team. As an Account Manager at Tangelo, you will play a key role in launching, managing and growing relationships with our existing customers, ensuring their satisfaction and driving customer retention and loyalty.

Role Scope

Develop, execute, and manage multi-stakeholder projects to launch new programs and clients
Manage a portfolio of key accounts, serving as the primary point of contact for customer inquiries, requests, and escalations
Develop and maintain strong relationships with key stakeholders within customer organizations
Conduct regular check-ins with customers to ensure satisfaction, identify opportunities for upselling and cross-selling, and address any concerns or issues proactively
Collaborate with cross-functional teams, including customer success, marketing, and operations, to drive customer satisfaction and achieve business goals
Act as a trusted advisor to customers, providing guidance and recommendations on how to maximize the value and benefits of our products and services
Monitor customer usage and engagement, and provide insights and recommendations to drive adoption and customer success
Identify and pursue opportunities for business growth within existing accounts
Prepare and deliver regular account reviews and reports to customers, showcasing the value and impact of our products and services
Stay updated on industry trends, competitors, and market insights to inform customer strategies and initiatives

Requirements

4+ years of experience in account management, customer success, or a related role, preferably in the healthcare or food industry
Bachelor's degree in a relevant field
Exceptional ability to manage multi-stakeholder complex projects
Strong relationship-building and interpersonal skills
Excellent communication and presentation skills, with the ability to effectively communicate with both internal and external stakeholders
Proven track record of managing and growing customer accounts
Ability to work independently and collaboratively in a fast-paced environment
Strong analytical and problem-solving skills, including including quantitative analysis skills
Proficiency in Excel / Google Sheets, digital platforms, and marketing tactics
Proficiency in using CRM software and other account management tools
Passion for promoting health and wellness
Availability to travel occasionally for client meetings or industry events

Benefits

Competitive salary
Health Care Plan (Medical, Dental & Vision)
Life Insurance
Unlimited Paid Time Off Policy (Vacation, Sick & Public Holidays)
Remote First! Work From Home
Company Provided Hardware
Wellness Resources

Tangelo

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Account Manager