Have you ever wanted to be on the ground floor of a well-funded, rapidly growing global startup that is disrupting the grocery industry? We are a dedicated team of professionals with a passion for grocery and who help grocers thrive by making sure our team at Takeoff thrives. Our core values are what drive our decisions every day. We foster an accessible, approachable, and supportive environment and work together to reach new milestones and motivate each other towards excellence. Our team is on a mission to transform the grocery industry for the better.

Are you looking to make an impact daily and help us disrupt a 100 year old industry? If so, please continue reading!

Takeoff Technologies, a Massachusetts-based tech company, is the creator of the world's first automated micro-fulfillment center (MFCs) that transforms the way people access groceries. Our solution provides retailers with the most cost-efficient way to fulfill their online grocery orders, using automated, hyperlocal Micro-fulfillment Centers.

The role:

The Customer Success Account Manager will be responsible for the satisfaction, growth, and performance of our key retail partners, while working closely with our Customer Success Directors, Technical Account Managers, and the Takeoff Product team. This Manager will serve two main functions:

B2B client management
Support improvement of client fulfillment operations

In the B2B client management function, the CS Account Manager will own the client relationship from frontline managers to executive stakeholders. This person will be expected to understand the clients' business objectives, how the Takeoff solution supports those objectives, and build and present strategic roadmaps to improve execution on those objectives.

In the fulfillment operations improvement function, the CS Account Manager will identify opportunities to improve operational efficiencies, partner closely with clients to drive improvement initiatives, and collaborate with internal teams to improve Takeoff's hardware and software solution.

This position is remote with some travel in New Jersey and throughout the United States. It is highly preferred that candidates reside in New Jersey, New York, or eastern Pennsylvania.

How you will make an impact:

Establish and grow relationships with key retail partners from frontline managers to executives
Set strategic performance and execution roadmaps and build buy in with external stakeholders
Use data and on-site visits to identify opportunities to improve operational execution at MFCs and our retail partners' ROI on the Takeoff solution
Lead complex operational initiatives and collaborate closely with clients to ensure successful execution
Generate data and reporting to create visibility into MFC operations
Work cross functionally with Takeoff's Product team to improve Takeoff's solution

What you bring to the table:

3+ years in a B2B client-facing and/or operations management role
Outstanding data analysis and visualization skills - Strong excel and/or Google suite skills and experience with data visualization tool (Looker, Tableau, Power BI, etc.) are required; SQL skills are a plus
Great written and verbal communication, as well as executive presence
Ability to navigate and influence internal and external stakeholders at all levels, strong persuasion skills, and proven ability to collaborate
Understanding of basic operations management principles and techniques (types of processes, capacity management, replenishment models, order forecasting techniques, Lean 6 Sigma, etc.) or desire to learn
Fast and eager learner - energized by the opportunity to become a "Jack/Jill of all trades"
Entrepreneurial spirit and self-starter attitude; able to tackle tough and ambiguous challenges without a lot of guidance; flexibility to handle quickly shifting priorities
Strong organizational skills and high attention to detail
Ability to travel 25-50% of the time
Extra credit - industrial engineering background, experience with automation, or grocery industry exposure

Takeoff Technologies

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Customer Success Account Manager