Job Title: Key Account Manager

Location: Remote - USA

Reports to: Key Account Director

Department Name: Account Management

Job Types: Full Time, Exempt

Salary Range: $60,000 - $80,000 (Actual compensation is commensurate with job related knowledge, skills, experience, etc.)

Overview

The Key Account Manager serves as the primary business contact with the key client decision makers and owns client satisfaction. The Key Account Manager will build relationships with key client decision makers to ensure services are running smoothly across 100+ locations across an account with a strong zero waste to landfill goal. They are also responsible for ensuring the integrity of the critical customer data that drives accurate billing to clients and payment to vendors.

Key Responsibilities

Responsible for owning the entire account/book of business for the client; everything from ensuring all onsite waste operations is running smoothly to facilitating and reviewing weekly invoicing
Manage service escalations by communicating to site contacts as well as corporate stakeholders
Project management for multiple types of projects at once - adding/removing waste containers, ordering equipment for lease/purchase, one-off recycling needs and more
Generate, analyze, and present performance reporting to key client decision makers, either on-site at client locations or virtually
Make and execute on annual plans for the account, including presenting plans to corporate stakeholders
Examine metrics and prepare for 2-3 yearly business presentations that reflect key account metrics and progress toward ZWTL goal
Work with Circular Solutions and Recycling & Reuse team to design and implement value added solutions that increase diversion
Resolve client billing discrepancies and issues quickly through collaboration with internal departments to ensure waste services aren't interrupted
Maintain understanding of company capabilities and service, and, in partnership with Channel Director, effectively communicate all offerings to the client

Qualifications

Bachelor's degree
5+ years of successful account management with a track record of growth
Excellent verbal and written communication skill, including presentation skills
Ability to work under pressure and meet deadlines
Problem-solving and negotiation aptitude
Plans and carries out responsibilities with minimal direction
Must be collaborative and able to work in a team environment
Advanced MS Office skills (Excel, Word, PowerPoint)
Proficient in Salesforce or similar CRMs preferred
Commercial knowledge (P&L, profit improvement activities, Share of wallet growth, etc.) preferred

Benefits

Healthcare Benefits: Fully paid healthcare premiums for all full-time employees and their dependents
401(K) with employer match after 90 days of employment
Maternity/Paternity Leave Policy: Rubicon provides paid maternity leave based on years of service, as well as paid paternity leave
Unlimited Paid Time Off (with proper approvals)
4 Day Weekends for Thanksgiving Day, Christmas Day, and New Year's Day
Inclusion & Diversity Affinity Groups to support belonging

Physical Demands and Working Environment

While performing the duties of this job in a home office setting, the employee is regularly required to work on a computer for extended periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions
To facilitate working from home, and as a requirement for this role, candidates must provide their own eligible, high speed internet access with sufficient bandwidth to execute all job functions. Company laptop will be provided
Approximately 15% of time will be spent travelling for attend meetings and visit locations

About Rubicon

Rubicon Technologies (NYSE: RBT) is a leading provider of software-based waste, recycling, and fleet operations products for businesses and governments worldwide. Striving to create a new industry standard by using technology to drive environmental innovation, the company helps turn businesses into more sustainable enterprises, and neighborhoods into greener and smarter places to live and work. Rubicon's mission is to end waste. It helps its partners find economic value in their waste streams and confidently execute on their sustainability goals. To learn more, visit rubicon.com.

Rubicon is an Equal Employment Opportunity Employer. We also maintain a Drug-Free Workplace.

Rubicon is committed to sustainability and will rely on all employees to serve as an advocate for ESG both internally and externally to help grow the Company's ESG objectives.

Environment: Contribute, measurably, to Rubicon's carbon reduction goal and circular economy efforts
Social: Support Rubicon's efforts to cultivate/promote racial and gender equity
Governance: Advance Rubicon's commitment to best-in-class governance practices

Rubicon Global

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Key Account Manager