About you and this role:

Robust AI is a fast-growing, early-stage startup founded in 2019 by an unsurpassed team of veterans in robotics, AI, and business. We are a collaborative group with a wide range of backgrounds and perspectives, seeking talented individuals who are just as excited about robotics and AI as we are! Help us redefine the very foundation of robotics and build robots that are smart, collaborative, robust, safe, flexible, and genuinely autonomous. As a Customer Success Manager at Robust AI, you will join a small fast-paced team working to sell, deploy, support, and expand the next generation of warehouse robotic systems. This is a high-visibility role that will provide an opportunity to work with all commercial and technical groups within the Robust AI organization. You will possess a unique combination of well-developed customer-facing skills, solutions and data analysis abilities, project management skills, training abilities, leadership, and relationship management through effective communications. You are also comfortable working in an early-stage startup environment can collaborate with a team and can pivot effectively.

Main responsibilities:

- Work with Robust.AI early-stage customers to help size, deploy, support, and expand robotic systems
- Work with Robust.AI Sales Leadership to help size and position robotic solutions to both new and existing customers
- Lead and drive the expansion of systems at stage customer sites
- Prepare status reports by gathering, analyzing, and summarizing relevant information.
- Scale up systems to meet the growing needs of the customer.
- Collaborate with Field Technicians to provide detailed training to customer teams onsite
- Conduct post-project evaluation and identify successful and unsuccessful project elements.
- Effectively communicate with customers daily to ensure the smooth operations of robots on-site.
- Communicate and troubleshoot with Robust AI engineering team Strive for continuous improvement to improve service and support operations.
- Track the success matrix to ensure required performance goals.
- Manage customer satisfaction within the deployment period and process improvement.
- Serve as the point of contact for escalated technical issues between (Robotics Software, Hardware, IT and Technical Support Teams, Engineering and Customer Success).

What you'll bring to the table:

- BS in Engineering or equivalent and at least 5 years of related work experience
- Ability to communicate technical/complex information both verbally and in writing.
- Self-motivated and able to solve problems independently and in customer settings.
- Strong communication skills to collaborate effectively with internal and external teams.
- Knowledge of and interest in diverse technical topics, including software, hardware, and robotics.
- Perform multiple tasks concurrently and respond to pressure situations effectively.
- Strong leadership and relationship-building skills
- 50% Travel required.

What we offer:

- Salary depending on your skills, qualifications and experience.
- Stock options and huge potential for growth.
- Strong startup (and fun) culture.
- Medical, Dental, and Vision coverage.
- Flexible vacation and sick leave practices.
- Paid parental leave.
- Robust AI fosters a culture of belonging and a shared commitment to equality and equity. Having a diverse set of perspectives is key to ensuring AI and robotics serve the needs of all.

Robust.ai

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