Overview

We have an opening for a Strategic Account Manager. This position is key to the growth of ERMCO and is the main point of contact for all customer accounts.

Responsibilities

Establish professional relationships across assigned accounts, understanding their key business issues, and recommend ways to deliver value
Lead a joint company-strategic account planning process developing mutual performance objectives, financial targets, and critical milestones in a proactive manner
Coordinate involvement of company personnel across all functions to meet account performance objectives and customers' expectations
Work closely with Inside Sales team to drive execution of pricing programs/agreements, track and monitor order entry, order maintenance, production and shipping status, and timely problem resolution
Develop content and drive customer presentations and quarterly/bi-annual Business Reviews
Partner with rep agencies to develop new account relationships, providing guidance and direction on specific activities needed from rep agencies in support of account objectives
Assess, clarify, and validate customer needs on an ongoing and proactive basis.
Lead solution development efforts that address customer needs and company objectives
Maintain high customer satisfaction ratings that meet company standards
Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
Support company's Return Authorization (RA) process
Negotiate new contracts, manage existing contracts, ensure compliance, and negotiates amendments
Coordinate company executive involvement with customer management
Act as liaison between Business Development Managers and accounts to pursue new growth opportunities
Manage finished goods inventory to ensure customer and internal metrics are met
Participate in collection of past due accounts receivables
Oversee the major blanket bids including pricing input, proposal preparation, and contract development
Direct and manage customer visits to company facilities
Coordinate activities in market intelligence on competition including price, lead time, and product offering
Plan and initiate new product awareness initiatives
Gather continuous intelligence on the product's performance, customer and sales rep attitudes, new problems, and opportunities

Qualifications

Bachelor's degree or equivalent; or four to ten years technical proficiency in Distribution Transformer and Components products, and expertise in sales principles and concepts; three to five years' experience managing large customer accounts; or equivalent combination of education and experience.

Remote Location - USA

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Strategic Account Manager