Customer Success Associate

Are you passionate about customer service?

Would you like to take your career to the next level with a global event organizer?

About our Team

The Customer Success Team ensures that customers have a successful journey throughout the entire event cycle. This includes providing personalized service to customers during event execution; before, during and after the show.

About the Role

In this role, you will accompany the exhibitors throughout their journey to insure successful participation in our events. You will work across internal departments, making it possible to offer quick and effective solutions to customer needs. The Customer Success Associate provides feedback and insights to event teams about customers' experiences during show execution. This promotes improvement of services provided to our customers.

Responsibilities

Assisting customers throughout the entire show journey, and provide recommendations and advice
Monitoring customers fulfillment progress, Insuring they are postioning themselves for a successful show
Guiding customers through the preshow process of getting their booth ready. This includes assisting with contracted package(s), any necessary orders and articulating the Exhibitor Manual in a clear and concise manner
Creating reports that teams can utilize to enhance the customer experience
Providing customer updates to show directors on a consistent basis
Working across multiple events in different industries at any given time
Creating and editing exhibitor sales contracts applying feedback from legal and sales leadership
Coordinating On-site event customer success activity

Requirements

Have prior customer service experience
Demonstrate excellent organization and project management skills
Possess excellent verbal and written communication skills
Have experience with Microsoft excel
Be able to travel 25% of the time

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

RX is in the business of building businesses for individuals, communities and organizations. We elevate the power of face-to-face events by combining data and digital products to create magical experiences and continual connections at over 400 events in 22 countries across 43 industry sectors. We are passionate about making a positive impact on society and we are fully committed to creating an inclusive work environment, a place where people can grow, thrive and make an impact. We embrace diverse talent and opinions to be the best place for our customers to build their business AND the best place for entrepreneurial people to build their careers. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

Management Level
08 - Professional IC

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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Reed Exhibitions Limited

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Customer Success Associate, Events