Account Manager
What You'll Be Doing

ProArch is seeking an Account Manager who is customer-centric, ambitious, and adept at understanding and effectively communicating the value of IT services. This role requires a candidate with a strong background in sales, particularly in selling and servicing managed IT services, support services, security services, and data-related solutions. The ideal candidate will take a consultative approach, leveraging their expertise to guide clients toward solutions that align with their business objectives.

Your Responsibilities
• Develop and nurture strong relationships with key accounts, prioritizing customer satisfaction and identifying opportunities for growth.
• Gain a deep understanding of clients' business goals and IT needs, with a focus on managed services, support services, security services, and data-related solutions.
• Act as a trusted advisor to clients, providing strategic guidance on how technology can drive business outcomes.
• Work closely with Strategic Account Executive to drive revenue growth within assigned accounts by identifying and capitalizing on upsell and cross-sell opportunities.
• Collaborate with technical teams to craft and present tailored solutions that address client needs.
• Manage the sales process for new business opportunities within existing accounts, ensuring a seamless customer experience.
• Serve as an active member of the "Transfer to Operations" when a Managed Solutions client is brought on.
• Maintain accurate records of account activities and opportunities in CRM software.
• Gather and relay client feedback to inform product and service enhancements.
• Prepare detailed reports on account status, activity, and forecasts.
• Run sales campaigns out of HubSpot.

Requirements
Your skills are:
• Bachelor's degree in Business, IT, or a related field
• Minimum of 3 years' experience in sales or account management, with a focus on selling and servicing managed IT services, support services, security services, and data-related solutions
• Strong understanding of IT services and solutions, with the ability to effectively communicate their value to clients
• Excellent communication, negotiation, and presentation skills
• Proven ability to manage complex sales cycles and address customer needs
• Consultative approach to sales, with a focus on understanding and addressing client challenges
Qualifications
• Previous experience in a technical sales or support role is preferred
• Knowledge of CRM software and sales tools

Benefits

Our Benefits
• A competitive compensation package.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.
• Access to cutting-edge technologies and the opportunity to work with industry experts.
• 401k with Company match
• Paid Time Off
• STD, LTD, Term Life Insurance
• Health Savings Account

ProArch

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Account Manager