BASIC & TRADE RESPONSIBILITIES:

Providing advice on available services and products to new/existing clients at their offices and businesses; by vehicle dispatch and remotely online.
Creating relationships with potential new clients and instilling confidence in our services; identifying issues and providing insight to customer's questions.
Making recommendations, estimates and invoices for repair services, computers and hardware/software to fit customers' needs.
Recording customer information and job details into our support ticketing system, and taking payments in-person and over-the-phone.
Diagnosing computers (hardware, software, performance), cleaning up junkware/bloatware, removing viruses/malware; restoring OS health.
Backing up user accounts and personal files, recovering lost data/files/partitions (program licenses, credentials/passwords, and other system settings).
Installing, repairing, cloning and upgrading operating systems. Email setup, migration, configuration. Deploying managed software applications.
Printer installation and configuration, including full-featured driver deployment and customized settings configuration.
Architect and deploy enterprise networks (wired and wireless) using Ubiquiti hardware; Gateways, Switches, AP's, etc.
Monitor, maintain, deploy and convert (physical and virtual) enterprise environments; Windows Server 2008 R2 - Server 2016.
Design, on-board, deploy and manage users in server manager, group policy, network sharing, and Office 365 EMC.

MINIMUM EMPLOYMENT REQUIREMENTS:

PREFERRED EXPERIENCE:

Experience working in a computer repair shop, tech service department, automotive repair center, retail store, or customer sales/service center.
Competence working with a sales POS system (SalesForce, Quickbooks, etc) AND/OR support ticketing system (RepairShopr, ConnectWise, etc).
Proficiency in diagnosis, testing, replacing hardware, and rebuilding computers (PSUs, MOBOs, HDDs, CPUs, RAM, GPUs, LCDs, etc).
Knowledge of backing-up and restoring file data, user accounts, profiles and settings, and preferences across Windows and Office apps.
Experience being a tech consultant (aka "matchmaker") knowing fundamentals of not "selling from your own pocket": unbiased advice.
Experience in retail product and service sales, including selling add-ons, bundles, and upgrade options to the end-user.
Component soldering, Enterprise VoIP skills, Advanced networking knowledge, Tech certs (A+, N+, Sec+, MSCA, MCSE, etc).

SCHEDULE AND AVAILABILITY:

COMPANY AMENITIES

EMPLOYEE BENEFITS ¹

ORG FUNDAMENTALS

[Redeemable at 3 months ¹ / 6 months ² / T2 expert *]

Pinellas Computers