Summary: The Account Manager is responsible for leading the expansion of CC&N's presence throughout the United States. Primary objectives are to meet or exceed annual budgeted DAS/Public Safety/Wi-Fi revenue and operating income targets, establish lasting vendor, partner, and customer relationships, and effectively manage branch staff.

Essential Functions:

Diligently develops and sustains relationships with customers to retain and grow existing business
Develops new account business for all CC&N portfolio offerings, with specific focus on DAS, Public Safety, and Wi-Fi solutions
Meet or exceed annual assigned budget revenue and operating income goals
Tracks sales activities through customer relationship management (CRM) database
Generates and interprets various sales metric reports to manage Regional and National sales strategy
Responsible for coordinating design, estimation of time and materials, and proposal generation for projects with the Design Group
Support Design Group by participating in Bid Reviews and proposal approvals
Partner with DAS and Wi-Fi leadership to ensure project quality assurance, adherence to industry and CC&N standards, and completion within budgeted dollars
Partner with Field Resource team to coordinate and schedule technician work assignments
Prepare, present, and attend company, customer, and vendor meetings
Promote adherence to operational processes and provide guidance and direction on continual process improvement

Education/Skills/Experience:

College degree or equivalent experience in sales or business management
Demonstrated customer relationship-building experience that has led to sustained business growth
Experience proposing and executing strategic growth initiatives aligned with company objectives
C-Level Customer and leadership presentation skills consistent with a needs-based sales approach
Ability to travel extensively (25%) within the 48 contiguous United States
Track record of establishing prioritized customer calls and work plans, as well as problem-solving and responding to customer issues
Motivated to work independently to drive results
Demonstrated ability to build internal, team-based relationships that meet and exceed customer value expectations
Excellent interpersonal verbal and written communication skills
Computer skills utilizing Microsoft Word, Excel, and Outlook

Preferred

Knowledge of telecommunication and data network cabling and connectivity in both installation and testing procedures
5+ years of DAS, Public Safety, and/or Wi-Fi business development and market experience
People-first leadership experience
General understanding of NFPA ERRC requirements
Possess a general understanding of cellular communication systems
Project Management training/certification
RCDD Certification
BICSI Certification

Physical Requirements:

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as an undue hardship is not imposed.

EOE, including disability/veteran

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Account Manager