Basic Function

Manage customer relationship from project inception through closeout for multiple accounts. Responsible for RFP/Bid response, all project and daily work order activities, driving new business opportunities through cross-selling products and services, and full customer satisfaction. Directly accountable for retention and growth of customer accounts.

Specific Responsibilities and Duties

Customer/Account Servicing

Is the single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned account; is responsible for account team's performance, including all marketing and operational decisions made by team members
Provides timely response to customer's requests for products, services and/or information
Maintains comprehensive understanding of customer's needs, corporate goals, business practices and satisfaction/performance criteria
Is responsible for on-going relationships with client personnel and client third parties (contractors, A&D firms, etc.)
Provides frequent and regular status reports to customer regarding project and work order status
Attends project and account meetings as necessary

Sales Order Management

Develop typicals, layouts, and product specifications in conjunction with internal project services and outside parties, including furniture manufacturers, sales reps, and A&D firms
Provides presentation and explanation to customer of products and services
Introducing new products and services to grow and expand business
Maintains project budget and guarantees business profitability through accurate costs and sell amounts for all product and services based on contract pricing, gross margin guidelines, and established service pricing
Produces timely, detailed, and accurate project quotes to customer
Ensures documentation standards are maintained for all account activities; ensures dealership process and procedures are followed

Project & Work Order Management

Oversees all customer projects and work orders, ensuring standards of performance are met
Manages and coordinates dealer team for implementation of customer orders and service requests including designers, project managers, installation managers, customer representatives/project coordinators, installation crews, etc.
Reviews work plans, schedules, and logistics established for customer's projects
Coordinates with client third parties
Ensures timely invoicing and project closeout; assists with collecting account payables for completed projects

Requirements

Position Requirements (Required Knowledge and Skills)

Personal Initiative and Teamwork
Customer Focused
Knowledge of budgeting and basic business financials
High level of communication and interpersonal skills
Design (A&D or Dealership) background preferred
Leadership/project management experience
Purchasing/negotiating skills
Problem solving skills
Microsoft Office: Outlook, Word, Excel, Powerpoint
Ability to travel if needed
Bachelor's degree in business, design, or experience in relevant field
Project Spec, Team Design preferred

Office Images, Inc.

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