We protect human creativity and innovation in a digital world

MarqVision is a B2B software-as-a-service (SaaS) startup founded out of Harvard, accelerated at Y-Combinator, and backed by Softbank Ventures Asia. We offer an AI-powered intellectual property (IP) protection platform that helps brands automatically detect and remove counterfeits from global online marketplaces and social media platforms. Currently, various global brands are using MarqVision to protect their IP.

MarqVision employs its proprietary deep-learning-based AI algorithm to detect IP-infringing products online. We then employ our bot-powered auto-reporting technology and legal expertise to take down infringements efficiently and effectively. Finally, we provide our clients some key performance metrics to help them devise IP legal strategy in a data-driven way.

Join MarqVision! We're Hiring
Global Website- www.marqvision.com

About the role

This role is a part of a US sales team. Account Managers/Customer Success Managers at MarqVision are self-motivated and proactive, they are relationship builders, people persons, and have experience managing multiple stakeholders. They oversee the lifecycle of customers from onboarding to renewal, act as a trusted partner to our customers, transforming their use of MarqVision into tangible business value.

Responsibilities

Build relationships with decision-makers and economic buyers to uncover business needs and priorities to establish a succession plan for your accounts
Serve as the trusted point of contact for MarqVision customers throughout the lifecycle, beginning from the point of sale and extending through onboarding, business reviews, project success, and renewals
Collaborate with the MarqVision Sales, Operation, Product teams in strategizing your accounts' growth
Proactively engage each account to identify risks and to ensure that every MarqVision functionality and offering is being leveraged, maximizing the value of each MarqVision subscription.
Develop and maintain strong relationships at all levels within the customer organization.
Execute Business Reviews, training, check-in calls, and feature implementation
Assess client health and develop strategies to mitigate churn with proactive health plans
Define timelines, milestones, and success criteria, while ensuring that they are successfully achieved
Partner with engineering teams in architecting and orchestrating customer requests
Working closely with Engineering, product management, customer support, and sales teams
Establish and maintain relationships with key stakeholders to promote internal advocacy

Qualifications

3+ years of relevant Customer Success and/or Account Management within SaaS field in the US Market
Proven experience with owning customer's renewals and expansions
Experience in leading junior members as a team lead or senior
Excellent customer facing skills: training, coaching, discussion management, conflict resolution, and ability to creatively explain and present complex concepts in an easy to understand the manner
Native English and secondary language is always plus.
Strong written and verbal communication skills in English, as well as business and technical acumen
Have a positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations

Bonus Points

Be a great team player
Understanding of the software development lifecycle, legal tech, SaaS and/or related field
Enterprise Account Management and Customer Success Management experience in North America
Productivity tools implementation experience (e.g. Project management tools, BI, others)

What we offer

Competitive salary and benefits package, including health, dental, and vision insurance, and generous paid time off.
A dynamic, fast-paced work environment where you can make a meaningful impact
Opportunities for professional growth and development

Interview Process

Please submit all documents as a PDF file
The interview process is as follows
Screening Interview > Team Interview > Leadership Interview > Final Interview > Background check
The interview process is subject to change.
If the documents you submit are untrue, your acceptance or offer of employment may be canceled.

At MarqVision, we believe real growth comes with attracting the brightest minds, motivating them to succeed in their position, and ensuring plenty of fun along the way. If you think this position is for you, apply now!

MarqVision is an Equal Opportunity Employer and encourages applicants of all backgrounds to apply. We are committed to building a diverse and inclusive workforce that reflects the customers and communities we serve.

Marq Vision, Inc.

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