The Program Manager will collaborate with Sales, Product Managers, and Operations to oversee the execution of several simultaneous customer program/accounts while meeting contract objectives including cost, schedule, and customer satisfaction. This position has no immediate direct reports and reports to the Sr. Director of Business Development/Sales for Microwave.

Key Responsibilities

Strategic planning and execution of multiple programs related to military and telecom customers.
Establish and develop performance, delivery, cost and customer satisfaction metrics while creating and executing plans to reach these targets as well as other relevant organizational goals.
- Dashboard illustrating the following:
  - Client Review (Key Attributes of the Customer including its Strategic Importance)
  - Application Overview
  - Key Contract Call outs
  - Key Client Resource List
  - High-level Milestone Chart
  - Gate Review
  - Manufacturing Readiness Reviews
  - Critical Supplier List
    - Forecast
    - Customer 360 Reviews/Scorecard (Owner of Supplier Scorecards)
    - OTTP
    - RF/CAD
      - Batch Entry to Ship
      - FPY by Part # vs. Expected Yield
      - Scar Highlights
      - Returns Qty/Value
      - GM by Part
    - Monthly Key Client Executive Review (Senior Staff)
    - Quarterly Plant Level Client Review at Town Hall
Ability to lead cross-functional teams across different departments by delegating tasks and holding team members accountable.
Interface with Supply Chain and external suppliers to create, manage and execute material readiness programs taking into account the risks and opportunities associated with each and every material procured. Developing and maintaining second sources for materials and outside testing of finished components.
Gather and document voice of the customer input to drive continuous improvement.
Regularly host customer’s onsite and via teleconference while gathering appropriate data and ensuring commitments are delivered upon.
Ownership of customer scorecard metrics with the ability to drive improvement across multiple departments.
Lead efforts to provide customer with thorough CAPA reports related to technical quality issues and non-technical issues associated with missed deliveries.
Work with QA to institute failsafe methods for prevention of aforementioned issues.
Define both potential and existing opportunities.
Identify new product and account opportunities and compile quote information on competitive products.
Respond to requests for quotes, providing detailed price quotes on prospective business opportunities.
Monitor the results of sales activities against planned objectives.
Build long-term relationships within assigned customer accounts, including key personnel in engineering, R&D, manufacturing, and purchasing

Benefits

What’s in it for you on Day 1:

Medical, dental and vision insurance plans
Prescription Drug Plans
Basic Life Insurance
401k plan with company match
Tuition Reimbursement Program
Security Clearance Incentive Program
Employee Referral Program
PTO and NYS Sick and Safe Leave
Paid Holidays

Exciting Onsite Perks:

Free Starbucks coffee available at our café
Free access to our Fitness Center
Fresh food is available for purchase in the cafeteria store
Employee Appreciation Events

Knowles is committed to providing a competitive and fair total compensation package for all employees.

One element in our total compensation package is base pay. The starting salary for this role $80,000 - $120,000 per year.

Equal Opportunity Statement: We prohibit pay discrimination and discrimination of any kind based on race, color, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or other legally protected status.

ITAR Statement: Please note that this position may require access to technical data controlled under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be U.S. persons (citizens, lawful permanent residents, or individuals granted refugee or asylee status) or have the necessary authorization to access controlled technical data. Compliance with ITAR and EAR regulations is a condition of employment.

Notice to Staffing Agencies, Search Firms and Recruitment Agencies: The recruitment process at Knowles is managed through the Human Resources department. Knowles does not accept resumes submitted from 3rd party agencies outside of our system. To submit resumes, 3rd party agencies will need to be a pre-approved vendor with a valid contract in place, be actively engaged by Knowles to recruit for a specific position and have agency log in credentials to submit candidates to our careers portal. Please do not submit resumes via e-mail, through our external website or directly to our employees. Any resumes submitted in this way become the property of Knowles and will not be eligible for any placement fee.

Knowles Precision Devices

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