Job Description

Why iCrossing

For over 20 years, iCrossing has been partnering with the world's largest B2B and B2C brands to provide connected marketing & technology solutions that transform brand experiences and marketing strategies into superior business outcomes. Our human centric approach evolves customer experience, employee experience, and user experience across digital and physical channels powered by data and intelligent creative.

We believe our biggest asset is our combination of different backgrounds, cultures, and disciplines that come together to form iCrossing community. What we do starts with our people.

We are part of the Hearst Corporation, the world's leading media, entertainment, and content company, which gives us access to the most valuable data and insights, talent and audiences.

About this job

The Digital Solutions business unit at iCrossing is part of an integrated cross functional team driving client outcomes. Our digital solutions will pragmatically utilize iCrossing's strengths in all of our competencies from strategy to technical delivery and everything in between. As the Digital Solutions Director, you will have a key leadership position in clarifying the client needs and alignment. You will also be embedded with Agile delivery teams to document, guide, and communicate the overall solution.

What you'll do

C-Suite advisor for digital transformation technical enablement
Anticipate and plan for digital transformation technology needs and impediments by working with key stakeholders to mitigate critical path impediments
Design and customize digital maturity assessments and contextualize strategic roadmaps to help clients establish and achieve their digital objectives.
Challenge key stakeholders to enable experience capabilities - establish legitimacy as a leader in digital, integration, and data technologies to design and implement new customer experience strategies and innovative solutions.
Manage and prioritize voices of the customer, employee, and partner to effectively manage competing digital solutions
Establish technical authority and build client relationships to define and crystallize support for technology decisions, program delivery issue mitigation, and end to end digital program outcomes
Own the technology advisory for a client's experience-led growth agenda - use human and market insights to enable future growth opportunities through new technical product development and usage, technically enabled processes, and technology upskilling.

Who you are

10+ years working with business and technical teams in the digital domain
Excellent communication skills, detail-oriented, and with the ability to interact with different levels of end users, business leaders, and technical resources
Expert with digital tools and development practices, such as marketing automation, digital web property development, DevOps, and data infrastructure/modeling
Enterprise level technical experience, data-driven decision making, and complex system troubleshooting
Experience in leading cross-functional teams in a highly matrixed environment with strong sense of ownership and collaborative outcomes
Mastery of with change management and influence mapping to support digital initiatives

About our technology team

We're engineers and solutions integrators experienced at all levels of the application life cycle. No matter our individual role, every team member has two essential responsibilities: build technologies that power digital transformations and make the impossible, possible.

With a clear focus on creating engaging, rich, and dynamic customer experiences, together we create world-class data-driven solutions for Omni-channel digital marketing initiatives. Keeping up with the proliferation of devices, operating systems and APIs takes some serious technical talent - and our team has lots of it!

We are better together. Each one of us has a role in making iCrossing an energizing and inspiring place to work

Our Mission & Values

The iCrossing mission is to Transform Experiences. The "we" is implied, but never taken for granted. This mission impacts the way we work, the way we think, the way we treat one another, and the way we evolve into what we want to be. We operate as a community of humans, and we can adapt and evolve because we are guided by values not rules. Our core values map back to our vision.

Be Kind: lead with compassion. What you truly know about someone's life is very little.
Lead with Candor: know the line. Is what you say true, good, and useful?
We Before Me: lead for others. The sum is always going to be greater than the parts.

We evolve clients for a human-centric future - creating a better world for everyone.

Benefits

iCrossing offers a range of employee benefits including generous PTO, 11 paid holidays, 401k + company match, full medical/dental/vision coverage, FSA & HSA options, family leave, commuter benefits, and more.

iCrossing

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