Job Description

Summary

The Technology Development and Sales Engineer - Digital Services is a specialized and critical position accountable for contributing to HarbisonWalker Internationals overall business performance by promoting the use of HarbisonWalker International refractory products and supporting customer relationships through their expert product and service knowledge. In addition to providing technical solutions for a value add over typical refractory sales, this role is responsible for developing service packages, which are sold by HWI, and may include partner companies and leading technologies.

Job Duties

Developing business cases for new digital technology; creating, executing and tracking new product launch plans by using their expertise in developing refractory measurement and sensors, and forging legal agreements such as NDAs, LOIs, Patent and invention disclosures
Providing expert technical advice and support to solve for customer inquiries, problems, and needs; providing internal and external training on HarbisonWalker International products and applications; collaborating with internal R&D department on complaint investigations and failure analysis to ensure information share and goal alignments
Creating and executing product promotions and technical marketing strategies; maintaining expert knowledge on industry trends, training opportunities, and forecasts; attending and presenting at industry tradeshows and seminars; performing market analysis and assisting in product portfolio analysis that aligns with market segment plan initiatives

Qualifications

Requires B.S. degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field
Requires computer operation skills including, proficiency in Microsoft Office Suite and advanced excel and PowerPoint expertise with experience in data acquisition and analytics, and business development
Requires excellent written and verbal communication and presentation skills, including presentation planning and delivery skills; ability to communicate across all levels of the organization
Requires the ability to work effectively in a team environment
Requires strong analytical, strategic thinking and business problem solving skills
Requires project management skills and the ability to coordinate multi-department projects
The Technology Development and Sales Engineer - Digital Services requires eight plus (8+) years of experience in digital measurement systems, refractory application, technical marketing, research, or sales.

HWI

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Technology Development and Sales Engineer - Digital Services (Remote)