LOCATION: Remote

REPORTS TO: CX Sales Call Center Team Lead

TYPE: Hourly, Non-Exempt

Description

Generation Tux is an online tuxedo and suit rental platform founded by menswear legend, George Zimmer. George created the company in 2014 to provide high-quality tuxedo and suit rentals, competitively priced, and in the most convenient way possible - shipped directly to your door. Generation Tux is a growth-stage startup, and we need your help taking our growth to the next level.

Generation Tux is currently looking for a motivated self-starter to join our Customer Service team. Applicants should be reliable, hard-working, detail-oriented, and be able to problem-solve. A typical day includes regular contact with customers by phone and email as well as other office duties as assigned. We strive to have a strong, corporate culture that stresses communication and high-level execution.

What we offer our Customer Service Representatives:

Paid training
Leadership guidance to ensure your success
A diverse and inclusive workplace

What we are looking for in our CX Sales Representatives:

Skilled customer service representative with the ability to engage with customers by phone, email, and social media platforms
Serve as lead point of contact for new business
Ability to build and maintain string, long-lasting client relationships
Dependability
Computer skills
Multitasking and organization skills
A strong desire to help and be empathetic to customer needs

Full-Time Regular Benefits:

Medical, Dental Vision, Life and 401k options
Paid Holidays (5) (1-2) Floating Holidays
Personal/Sick Time off
Employee discount

Requirements

Excellent written and oral communication skills in English
2+ years working in customer service and sales (in person or virtually)
Ability to remain calm under pressure
Ability and knowledge using computers and various platforms(email, chat, social media) to answer customer needs

Schedules Available

Monday to Friday 10 AM to 6:30 PM Local time zone.

Time Zones needed: Eastern, Central, Mountain, Pacific

Generation Tux

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