Are you a self-starter who thrives on making a difference in the lives of others? Do you love building meaningful rapport with clients? Are you looking to make a splash as a part of a small but growing team? Then we’re looking for you!

We’re looking to expand our Customer Success team so that we can continue to grow, while ensuring that our current clients have access to the best FMX experience possible.

The Account Manager role is a part of the Customer Success team, otherwise known as FMX’s secret weapon. We stand-out in the industry due to our best-in-class Customer Success, which has earned us a 98% customer satisfaction rating! The main objective of this role is to increase customer value and “stickiness” through expansion. You will upsell and cross-sell additional features to customers within your territory. You'll be working in a fast-paced, high-energy, and collaborative environment, where you'll be expected to show up every day and impact the strategy and culture of the company in a positive way.

Responsibilities:

Upsell and cross-sell additional features of the FMX software
Convert leads generated by the retention team and generate leads within assigned territory
Present informed offers that take into account customers’ goals, needs, and recent activity
Keep accounts in compliance with the licenses that were purchased
Collaborate regularly with the Marketing department to produce effective campaigns
Record meetings, phone calls, follow-ups, and miscellaneous tasks in Gainsight
Follow upsell and expansion playbook to work an account from qualified to closed
Collaborate with the Customer Retention Manager and the rest of the CS team to build pipeline and close deals
Travel to customer events

Experience & Qualities:
What are we looking for in this role?

A proven knowledge of the FMX software
A track record of exceeding quota
The ability to analyze and cross-reference customer goals, usage, and product setup to create custom offers that work in their favor
Advanced in Microsoft Office, specifically Microsoft Excel
Excellent at building and nurturing relationships
The ability to effectively communicate with customers, while empathizing and understanding what success means to them
An understanding of when to proactively reach out to customers
Proficient in the basics of Salesforce data schema and configuration
The ability to prioritize and manage time effectively
Flexibility to occasionally work outside of our FMX standard operating hours
Effective communication skills and the ability to build rapport with customers and executives
Experience transforming customer conversations into business-driving relationships
An innovative way of thinking to creatively solve problems
A positive, customer-centric attitude
Self-motivation to complete work in a timely manner
Commitment to continuous improvement and are coachable
Effective presentation and negotiation skills
Embodiment of our core pillars: We value our work ethic, we are disciplined in our processes and responsibilities, we are coachable and seek out constructive criticism, we value results and are performance-driven, we treat each other and everyone we meet with respect and integrity.

FMX

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Account Manager