Job Summary:
The Account Success Manager at equivant Supervision and Pretrial is a remote position, responsible for strengthening professional relationships with key personnel in assigned customer accounts. This role involves understanding the market, and criminal justice domain, and understanding how the Northpointe Suite software solution and our associated professional services can support agency workflows for increased customer satisfaction. The Account Success Manager will serve as a trusted advisor, understanding the unique needs of each customer and providing strategic guidance to enhance their experience with our products and services.

Job Description:

1. Account Success Leadership:

Own the success of assigned customers and provide guidance on maximizing the customer-perceived value of our products and services. Lead regular success action plan meetings with assigned current customers to provide updates and address challenges. Develop and implement plans to address areas of opportunity and concern.

2. Customer Engagement:

Understand individual customer business processes, workflows, and forecasted needs. As requested by PS Leadership and approved by your manager, step into a project management role for customer projects to ensure customer project success. Articulate the value and capabilities of our products and services to customers. Develop and maintain in-depth strategic plans for customers and communicate plans to relevant departments.

3. Collaboration and Communication:

Work closely with internal teams, including Customer Care, Professional Services, Product Management, R&D, and Sales. Track and manage important customer concerns and lead the remediation of complex situations. Arrange and attend on-site customer meetings as needed.

4. Qualifications:

Minimum 5 years of professional experience in the Criminal Justice industry. Social personality with strong business acumen. Energetic, driven, and enthusiastic, maintaining a positive outlook. Highly skilled in Professional Communication, both oral and written. Highly organized and skilled in prioritization. 3-4 years of direct customer delivery experience in advanced training and product implementation. Strong negotiation skills while maintaining strong customer bonds. Preferred practitioner experience in Probation, Parole, or Pretrial supervision.

5. Additional Skills:

Ability to build relationships with C-level executives, administrators, end users, and other stakeholders. Continuous learning mindset with a commitment to self-development. Design agency plans while balancing the interests of the business. View challenges as opportunities for growth and motivate, influence, and inspire others. Lead account management meetings with sales and internal stakeholders to develop success strategies. Partner with cross-functional teams to translate business needs and product requirements into solutions.

6. Travel:

Ability to travel approximately 20% on average.

Note: The Account Success Manager reports directly to the Customer Success Manager.

If you are passionate about driving customer success in the criminal justice software industry and possess the required qualifications and skills, we encourage you to apply for this exciting opportunity. Join us in making a meaningful impact on our customers' experience with cutting-edge technology solutions.

Worker Type:
Regular

Number of Openings Available:
1

equivant

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Account Success Manager - Supervision and Pretrial