Why you will love Disruptive Technologies

"Sense the real world everywhere, deliver insights anywhere"

We look for extraordinary skills, a growth mindset, and the desire to change the world. Do you have what it takes? Then we invite you to Disrupt with us.

Disruptive Technologies was founded in Norway and is the award-winning developer of some of the world's tiniest, zero-hassle wireless IoT sensors. From 15-year battery life to peel-and-stick simplicity, we have developed a truly unique technology that our commercial partners revolutionize cold storage monitoring, space optimization, and energy management.

Your Key responsibilities

Over the past two years, Disruptive Technologies has developed a commercial sales operation in the Americas that has landed milestone deals with Fortune 500 companies, start-ups, and everything in between. We are now building a Customer Success capability to match and accelerate the sales team's success.

Your mission is to design, develop and deliver world class customer success capabilities. You will engage with customers early in the sales process to emphasize product value, work closely with existing customers to drive product adoption, and introduce new service offerings to increase value for all customers. This role is built for an entrepreneurial leader that is excited to roll up his or her sleeves and work with customers day-in and day-out, all while designing the processes and tools for future team member use.

Responsibilities include:

Lead Proof of Concepts: Partner with sales and operations to manage POCs, ensuring that potential customers understand the value our sensing solutions deliver
Onboarding: Serve as the primary contact for training and onboarding new customers
Account Management: Drive retention and growth among our most valuable customers by resolving customer requests and understanding their business needs
New Services: Partner with product, operations, and sales to develop, pilot, and sell new services that leverage sensor data to help customers reduce costs and increase efficiencies
Customer Success Coordination: Partner with staff in Europe to to jointly build our company wide CS capabilities
Voice of Customer: Share customer feedback with Sales, Marketing, Product, and other teams
Other Opportunities as Needed: DT is young and scrappy and we all wear many hats. You will be asked to assist on other fronts, including joining sales calls, conferences, installs, and more

Your skills & experience

You have held Customer Success or related leadership roles in the past, with a proven track record as an independent contributor earlier in your career. Experience with sensing solutions, SaaS, or/or start-ups, a plus.

5+ years of Customer Success experience
Friendly, outgoing, and service-minded; enjoying meeting and connecting with people
Excellent verbal and written skills
Enjoy analyzing and presenting data and insights to customers
Creative, innovative, and hard working: you like to build new things
Unwavering commitment to integrity and professionalism
Process oriented and organized are essential
Experience in the convenience store, grocery, and/or commercial real estate sectors, a plus.
Desire to work in a fast-paced environment with changing objectives and responsibilities

What we offer

You will be joining a team proud of the technology it has built and excited about the new solutions it is building. True to our Scandinavian roots, we are hardworking, humble, and fun loving. We empower our people, we love working together. Other benefits include:

Experienced international team led by successful entrepreneurs
Work on cutting edge IoT technology
Smart, fun, and collaborative colleagues

Opportunities for advancement as we build out our office and operation across the world

Flexible hours and hybrid work environment
Attractive compensation package and full benefits

Location & Travel

Atlanta, GA or Remote

Up to 40% travel to customer sites, industry conferences, and company meetings

Apply today!

Please submit your CV and include a short cover letter and we will get back to you shortly.

Disruptive Technologies AS

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